item not as described ebay return shipping3 on 3 basketball tournaments in colorado

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you're not able to resolve things with the seller, you can ask us to help. How to deal with "Item not as described" returns that are not valid. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Open a case and try to work things out with the seller. View cart for details. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. What if the seller doesn't offer returns? As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Check out this video to understand how dimensional weight is measured when shipping. See our page on, Would you like us to help with an open return request? If you offered free shipping, you'll need to refund the buyer the full amount of the item. See Partial refund guidelines. Depending on your return policy, this may or may not include the original shipping cost. Whether you need to accept the return depends on their reason for opening the return. Its very, very important to take photographs for your records both using freight and Fedex and UPS. See ourpartial refund guidelines. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Most sellers refund as soon as they get the item back. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Here you can discuss all things shipping with other members. Make sure you know what you can ship and what you cant to avoid delays and fines. So what happens if your eBay item is not as described? Read our article on, Need help with return shipping? If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. Tip Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Some business equipment categories that may be covered by the. Refund the buyer, the buyer keeps the item. Tip Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. In some cases, we may automatically accept a return request on your behalf. When I have photographs of how I shipped my item, I will have those as proof. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! You can chat with other sellers about anything to do with running a business on eBay. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Disclaimer. Do I need to pay extra for the eBay Money Back Guarantee? With this selected, I am giving a clear eBay return policy. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. You know its interesting that the post I read before yours says Tip After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. 2. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. This will help make you a top seller and keep money in your pocket! When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Just go to the ResolutionCenter and let us know. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. See details. After contacting the seller, it's up to you whether you want eBay to step in. Choose Print label. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. What do you mean by adding sold as is to your terms and policies? resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Another sale previously had the buyer claim an item was defective when I know it was not. Why didn't you check the size before ordering? Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. The eBay Money Back Guarantee is not a product warranty. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Message 3 of 7 latest reply 1 Helpful Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. And this is my fault? If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. You can go to the Resolution Center and contact the seller. You can also open your Returns dashboard and select View return details from beside the item. 1. Just go to the ResolutionCenter and let us know. This can be useful when the buyer isn't completely satisfied with their purchase. There's no way around losing an Item Not As Described case. This months episode of the eBay Seller Spotlight podcast is live! Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. When listing an item, it's important to include your returns address - opens in new window or tab. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. How long should I give a seller to fix the problem before I contact eBay? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. What if an eBay buyer damaged an item and wants a refund? Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. Adding tracking details to your return helpsprotect against delays or issues in the refund process. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. Youll need to ship the item back before the date stated in this email. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. Research your model before purchasing this because there will be no returns for buying the wrong item. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. The dispute is Not As Described. Honestly, this is one of those lessons I have had to learn the hard way. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. .. in essence. When a buyer opens a return request the funds related to the sale may be put on hold.

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