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It is our pleasure assisting a wonderful customer like you. The information about our Exchange and Return Policy is available on our website. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Replies to negative reviews in < 24 hours. We understand how you feel. Thank you! About Us It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Cheers! Cheers! Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. I would shop here again. As the sender, you are the only one who has the authority to chase this matter with them, but you do not want to do that because you are insisting that it has been delivered. /index.php [L] Thank you guys. We understand how you feel. Thanks again for sharing such a positive experience. Cheers! We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. ruched ribbed midi dress; Thank you. Goodwill offered but only on condition I buy another jacket. The only reason i don't give 5* is that the returns process is a bit clunky and could be better if they had a partnership with a returns courier like a lot of online stores do. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Thank you, and we are looking forward to doing business with you again. Our apologies for the inconvenience. View cart for details. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! We take pride in our customer service and we acknowledge that still, we could have handled the situation better. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. And its not about trends abound, Lorenzo Veratti prides themselves on only the finest quality, so your stylish new cold weather garms are built for greater longevity. Bought the most beautiful coat for my son which he loves. Ordered few times from these. You have no idea how much they mean to us. Are you using WordPress? Adidas by Stella McCartney are ushering us into winter with their cosy new FW21 collection Earth Explorer. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. Cheers! Cheers! It is possible that you may need to edit the .htaccess file at some point, for various reasons.This section covers how to edit the file in cPanel, but not what may need to be changed. We appreciate it and we are looking forward to hearing from you again. I cant fault Lorenzos customer service team one bit, I ordered an item which didnt fit. Keeps him really warm and it's really good quality. We will be looking forward to doing business with you again. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Bought Eclipse 2.0 jacket. Purchased a tracksuit on 5th December which we are still waiting to receive. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. Hi LauraWe are happy to help. I was wary of ordering as its not a brand I knew but will happily order again - coats seems good quality and have no issues with customer service at all. We can see that one of our customer support agents assisted you with your concern and explained to you very well about our return and exchange policy. Very dissatisfied. Here are 8 tips for writing great reviews. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Bought a coat in November. Privacy Policy There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! We are hoping that you will continue to support us and we will be looking forward to hearing from you again. We use dedicated people and clever technology to safeguard our platform. I really like this companys style and quality. from Footasylum. Cant fault them. 286 posts. Our sincere apologies for the inconvenience caused on your end. Sending a new coat to replace. recommend. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. Thank you for your cooperation and for being so patient with the process. Cheers! Thanks again for sharing such a positive experience. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? Nearly a week later item has now been lost and told to talk to retailer. Recent purchase of a coat , great service superb value price even better cannot be happier . You can tell they take pride in their products from the quality of the packaging. See the Section on 404 errors after clicking a link in WordPress. The customer service was one of the best Ive dealt with, cant wait to receive my coat now. Hi RhondaWe are delighted to hear that your son loves the jeans and the tracksuit you bought from us. Hi Anne-MarieWe are happy to assist you. Brilliant company and customer service Thankyou so much :). Cheers! Hi AdrianHope you are well. He has received lots of positive comments about the clothes from his mates and family members. My Son is very fashion conscious and up-to-date on all the trends. 2023 Trustpilot, Inc. All rights reserved. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. 73.9K followers. EMAIL CUSTOMER CARE. Cheers! Customer satisfaction is very important to us and we are sorry if your experience with us did not meet your expectation. He turns heads and is asked where to buy them. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. When it arrived he didnt like how it fitted so I returned and ordered a different style - this arrived quickly, fits brilliantly- happy son. Edit the file on your computer and upload it to the server via FTP. Way. Knowing that your are satisfied makes our hearts full. Hi C. JacksonThank you for writing a review. August 23, 2022; 0 Comment; clam shell awning hardware; Posted by . I will be keeping an eye on new ladies lines! Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Work Here? Thank you for your review. Cheers! Sent back at my cost. We are glad that you enjoying the coat. Look forward to more purchases in the future. Was very satisfied with the product and so was my grandson. We are happy that you received your order in no time. No offer of repair or no gesture of goodwill. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. so thank you for quick delivery. Your review is appreciated. Hi KerrieThe team will be happy to see your review. Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. You may get a 404 error for images because you have Hot Link Protection turned on and the domain is not on the list of authorized domains. 951 following. Ordered few times from these. Very warm, comfortable fit. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. SPECTRUM | Limited Edition Blue/purple 30 Piece Brush Set RRP 99.99 New (#314410313140), Snuggledown Hungarian Goose Down Duvet (#314410052603). Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. Replies to negative reviews in < 24 hours. Categoras . Your feedback about the pockets of the jacket is very much welcome, and we will use it to further improve the overall quality and designs of our product. We ordered with high hopes and we were delighted to not be disappointed. Hi SoniaWe are sorry to hear that you son's ordered did not push through. Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Dramatic customer service who first make you pay to return a shipment to an address that does not exist from the Netherlands, so they do not refun you. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Anyone can write a Trustpilot review. We take pride in our customer service and we acknowledge that still, we could have handled the situation better. Goodwill offered but only on condition I buy another jacket. Replied immediately, replaced immediately and for a more expensive coat as they were out of stock of the one we bought at no more expense to myself. Thank you for trusting our brand and we are looking forward to seeing you shopping with us again. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. Lorenzo Veratti is a luxury clothing brand based in the UK. Cheers! Cheers! We are sorry to hear about this. Cheers! I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! We are happy that you received your order in no time. Thank you for your cooperation and for being so patient with the process. We appreciate that you share this with us. Great customer service and amazing products. No contact number for me to actually speak to someone regarding this. GUY BUTTON HEM JEANS - BLACK. EXCHANGE & RETURNS. All our hard work paid off, knowing that your overall experience with our company has exceeded your expectations. Great customer service and amazing products. Jacket arrived after 6 working days (even with New Year's taken into account) whilst tracking information was not clear and delivery company provided wrong information via webchat on two occasions about when delivery would take place. Hopefully, we will see you shopping with us again. Hi TamsinWe are delighted to know that we were able to sort out the issue for you in no time. Join the community to connect with real employees and see what other professionals are saying about their companies. - eBay Money Back Guarantee - opens in a new window or tab, lorenzo veratti iconology jeans size 36 Waist, cleared payment - opens in a new window or tab, about earning points with eBay Mastercard, Learn more about eBay global shipping program, Report this item - opens in new window or tab. Find out how we combat fake reviews. Here are 8 tips for writing great reviews. Very helpful, quick replies and gave me exactly what I was looking for. Think timeless luxe design combined with futuristic functionality to make for maximal style in . Love the outer material as well. Notice that the CaSe is important in this example. RewriteRule ^index.php$ - [L] Here are 8 tips for writing great reviews. He spotted two jeans and had to have them! These factors should be cleared for us to know if the courier is liable or not. Hi St. JohnThis is such an amazing feedback. Men's clothes shop Lorenzoveratti Lorenzoveratti Reviews 1,194 Excellent 4.6 VERIFIED COMPANY lorenzoveratti.com Visit this website Write a review 4.6 1% 1-star 7% Filter Sort: Most relevant JB JB 1 review GB 4 hours ago Faulty products Ordered few times from these. We are looking forward to hearing from you again. Cheers! No offer of repair or no gesture of goodwill. This is due to the incorrect postcode you have written on the return address. Thank you and if you have further questions, do not hesitate to reach out to our support team. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Pretty gutted, first time customer. This means a lot to us. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Well made throughout with lovely detailng and good quality material. Hopefully, this is not the last time that we will hear from you. Thank you for leaving a review. Thank you guys. We appreciate it very much. SPEND 100, GET 20. I received an IMMEDIATE response and one very much to my satisfaction. Ordered a coat for my son who is very into his clothes!! WOW! They came in great condition. Ordered a pair of cargo style trousers for my nephew. Hi JoshWe appreciate the word. We appreciate the support and we are looking forward to doing business with you again. We also ensure all reviews are published without moderation. Cheers! On platforms that enforce case-sensitivity PNG and png are not the same locations. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. I received an IMMEDIATE response and one very much to my satisfaction. Hi TonyOur sincere appreciation for your wonderful review. Cheers! Put the custom structure back if you had one. We will be looking forward to your next purchase. Our apologies for the inconvenience. Can you please tell us why you are saying that the product you bought is nothing like the photos at all? Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. Cheers! Arrived very quickly and my son was made up with his birthday gift. Knowing that your are satisfied makes our hearts full. When you have a missing image on your site you may see a box on your page with with a red X where the image is missing. . We are happy to learn that your overall experience had been amazing. We received many returns and we did not encounter any problems with our postcode. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. His friends are complimenting the coat already and I will be sending them your way! The amount refunded will be reflected in the account after 3-5 workings days. You can try renaming that file to .htaccess-backup and refreshing the site to see if that resolves the issue. We believYYourill reach many. It will give them an idea of who we are and what we do as a brand. We use dedicated people and clever technology to safeguard our platform. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Purchased a coat and paid extra for next day delivery. If you have already uploaded the file then the name may be misspelled or it is in a different folder. We are hoping that this incident will not deter you from buying from us again.

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is lorenzo veratti a good brand