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It goes against our guidelines to offer incentives for reviews. Did not know this until tickets were refused at Idaho theater. This along with their surcharge makes them not worth the hassle. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. There are no refunds after the printed showtime. They would rather lose customers who have been using them for 10 + years than giving a credit. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Click Apply. Children under 3 are free except in reserved seating and recliner locations. Who gives movies their ratings? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Bought 4 tickets using a gift card & balance going on my credit card. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. I went to Applebee's twice and earned 3 TOP GUN tickets. This was a horrible experience and customer service was none. Amazingly the purchased showed up. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Contact your local theatre if you have questions regarding any state or local requirements. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Last week, I went to make a reservation to see Shazam on the weekend. On a holiday week, the showtimes may not be available until Wednesday. are permitted to be used within any Regal Entertainment Group facility. Donation Request We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Do all movies have to be rated? Extremely hard to get a hold of once purchased. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. I sought out a place to post a review and realized how awful their customer service is and how many people have had issues! Films in 3-D may not be available at all locations. That's your best bet. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. It cant be retrieved or turned into any kind of credit. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. I cancelled my movie tickets and there was some type of glitch because it didn't go through. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. Unfortunately, Special Engagements carry a pass restriction. Dolby ATMOS REG will not sell tickets to any person under the age of 17 (18 where applicable). Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Customer service was terrible. Thank you for your purchase. Donation requests must be submitted at least 8 weeks before an event. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. . Refund Policy Additional outside food and beverage is prohibited. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. We are not unfamiliar w/ the use of a computer. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Security issues have become a daily part of our lives in America. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. 2018-02-10. false. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. checks for MPAA guideline adherence at the doormans post and theatre checks. Information provided by various external sources. So I was at work trying to print this and no images or barcodes were popping up. How Many Tickets Can I Purchase Online? Selected candidate will need to pass strength testing with the Contra Costa County Schools Insurance Group and clear a fingerprinting background check prior to hire confirmation. Discounts apply to general admission tickets only. Create an account to follow your favorite communities and start taking part in conversations. Fandango does not offer partial refunds either. Yes. The next day I notice charge on bank account. Senior tickets are valid for adults 60 years and older. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. There are no refunds after the printed showtime. Click on the link you can find under a headline Refund/Exchange. At that point, locate the movie you are inquiring about and click on a showtime. They lied and said that there had been a report of fraud and they refused to give me my money. No recording devices (cameras, video recorders, sound recorders, etc.) BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Would give zero stars if I could. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. *Excludes 3D and you must have your birth date registered. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Parents are urged to learn more about the film before taking their children to see it. The system prompted me to log in. The Regal Crown Club FAQ's can be found here. Track order. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. $70 spent and had to purchase new tickets to see the show. Check balance. Applications reviewed and accepted throughout the school year. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Visit your local theatre the find out details on matinee hours. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. A patron desiring to purchase multiple tickets must provide a valid photo I.D. They issued me a credit and the credit did not work! As long as you complete your request and submit it before the show starts, you are eligible for a refund. I finally happened to hit a movie a could actually use it on, and it won't take the code. For extenuating circumstances, please consult theatre management. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). I tried calling 4 times today, twice they hung up on me. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Enter your email address and the confirmation number. And you NEVER get the "forgot your password" email. Health & Safety Action In Regards to the Coronavirus. For example, one theater might receive one film to play, another theater might receive another. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Lux Box I go back to Fandango and they are escalating the issue to a higher level. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Note: Admission policies may vary by location due to state or local ordinances. They do not call back as promised. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Can I Get a Fandango Convenience Fee Refund? The reservations page on AMC showed a ticket for Avengers Endgame on . Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Purchased my tickets for Sat and didn't realize the system selected Fri. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Children 6 and under are not allowed to attend Rated R features. No images. Always look for the "No Passes" or "Special Engagement" description next to the film title. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Can a rating be changed? Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. . Find out how we combat fake reviews. Please see Admittance Procedures for more details. Try the Fandango FAQ for more information. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). Minutes. So hit them up on Twitter and they'll help. No, you cant. How Do I Make a Donation Request? View our, Yes. I would suggest you avoid this company. Can I Purchase Tickets atFandango? Where can I find information about closed captioning? Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. Do You Sell Gift Cards? Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Employment With 3 reservations full, you can not buy any tickets until one is freed up. When I click the link to print my tickets, the page comes up only as text. No. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Never ever deal with these people. I am done with these RUDE and UNHELPFUL people. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. Refunds are available in certain limited circumstances described below. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Extremely hard to get a hold of once purchased. Enter your details in the chat box and complete your refund request. Yes, it does. Did not receive the confirmation email until 1 hour after the show started. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Review Movie Club Credit Activity. The ease of using Fandango was easy. All passes are at the box office*. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. No, you cant. They are a rip off and terrible customer service. I realize the last one will be a longshot but I wasn't sure. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Can I refund my ticket after I make my purchase? Ushers may conduct additional photo I.D. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. Over the next couple of days, friends asked to make reservations at different times and I used my A-List to accompany them (Sunday and Monday showings). They expire after 2 weeks (really, who goes to the movies that often?). Please visit your local theater's page for specific ticket pricing. No. Kiosk ticket sales are an important service for our guests. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Limited Time Only: Add your photo to a Visa card for free! When I purchase tickets online, it requests a zip code, but what if you're from Canada? We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. The application is provided on an "as-is" and "as available" basis. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Are military and student discount tickets available through Fandango? How are state attorney generals everywhere not investigating this company?? By refunding that ticket you lose the right to accumulate VIP+ points. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This company needs to be shut down, so many horrible reviews and nothing is being done to . Any money or points on thecard will be merged to the account number you want to keep. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Warren East 20 - You must be 21 or older to enter the Warren 21 wing. How Do I Apply For aJob? CSR and Supervisor simply read the script over and over and would not issue a refund. Press J to jump to the feed. The cost was $12.00. Never again. They tell me it isn't their issue and to contact AMC. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Wondering if this happened to any of you or a similar issue. How to Request a Fandango Refund the Easiest Way. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. for proof of age for each additional ticket being purchased. Children under 3 are free except in reserved seating and recliner locations. I checked my email with no confirmation and purchase history on there website. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. Card would not work. Agency Kitchen Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Do not waste your time purchasing from Fandango. Do You AllowCostumes? What is a Mobile Ticket? But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. G - General Audiences-- All ages admitted. Please see the official rules below. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Sorry, no bartering. CDA Idaho. We charge a small convenience fee per ticket purchased on our website and mobile app. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. For more information on this policy, please visit www.mpaa.org. I am VERY UNHAPPY. Signifies that the film rated may be inappropriate for pre-teens. Very poor business model! You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. Corporate My plans changed - can I refund my order? If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. You can definitely purchase tickets online! What is the purpose of the rating system? Legal Reigns supreme. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. I used Fandango to purchase tix for the new Star Wars movie. Absolute garbage company with terrible customer service! A month -several emails, 4 phone calls later- still no help! Check Movie Club Credit Balance. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. DoNotPay can help you save big bucks on all lifes trifles! Not all Regal Entertainment Group locations offer a bargain matinee price discount. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes.

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