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8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Users . Make sure that your computer is. Just log in to. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Smart Setup is BT's online set-up wizard. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Need support for other hubs and routers? This topic has been closed for further comments. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Broadband speeds Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Copyright Expert Reviews Holdings Ltd 2023. There are simple ways you can boost performance and get the best from your broadband. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . This complaint isnt resolved for me. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Smart hub 2 Hidden SSID I have a new hub. MacBook then doesn't work. Enter the username and password for your BT Smart Hub 2 router. Choose Broadband. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. It also has 4 Gigabit LAN ports. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Use our hub light guide. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Can you seamlessly switch back and forth between the two modes? Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I just tried it with an old, Not sure if it was still broadcasting the SSID. I connected a laptop via ethernet into it. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. on In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 6:38 AM Go to Solution. Ill ask my man at BT. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Please try again in a few minutes. ? It never occurred to me that bridge mode would bypass the router section. It looks like the 'Bridging' button simply does not work. For help getting started with all your products and services, visit our welcome pages>, Coronavirus: Delivery, installations and repairs, BT Home Hub 5 - Information and troubleshooting guide. I also want to be able to repair and modify the frame. Not sure which hub or router you're using? Remember your broadband can be activated any time up to midnight, so you may need to try again later. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). . Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. It can also be used as a VOIP phone through BT Broadband Talk. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Baldrick1. Forgot to mention the third solution is hard wire a speaker to create the Network. (the macaddress is the same as the wifi router apart from a few letters.) Thanks. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). You should see a box similar to the one shown below. Therefore, we can consider this issue closed. Check the box next to Auto Firewall Open. Time will tell if this is a permanent fix but its worked this evening. Read about our approach to external linking. 11:46 AM To turn the lights off go to Home, Hub light control. At the bottom is a setting for Bridging. 7h47. Therefore, it costs more money and were stuck in the contract till 2023! Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. This will open the Wireless Settings page. Using the BT Hub Manager Simply connect a 3rd party router to any LAN port on the hub. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. How do I use my Smart Hub as a modem only? I viewed pages 9100 through to 9150. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. Also problems connecting to my wireless Canon scanner printer. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). I have an update to share with you all regarding this issue. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 01-10-2020 If your BT broadband home network is playing up, you're not alone. Switched it off on iPhone, instantly worked for the app. I have raised a complaint with BT as MacBook works fine, but app does not. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Read about our approach to external linking. If you have changed it and now forgotten it, you can use the. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Thanks. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. I've been following this thread ever since I had issues. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. The handler switched off 5ghz frequency remotely. 10:38 AM Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Check which BT Hub you've got >, It only fires up when you open a browser. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Switching Smart Setup on and off on the BT Smart Hub 2 How can I turn it on and off? If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Do I need a WiFi 6E router to use WiFi 6E products. Sorry, we're still checking this file's contents to make sure it's safe to download. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency. So the question remaining is does it actually work on a residential Smarthub? We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. What is the difference between WiFi 6E and WiFi 6? Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Navigating ones way through these conflicting accounts is not easy. The router is now displaying hidden ssid. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. "Common sense is the collection of prejudices acquired by age eighteen." Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Turn off 5ghz and install the boost followed byall speakers. - edited Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 Clearly there is both and issue with BT and the Sonos app for iPhone on this. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. At the bottom is a setting for Bridging. Were sorry for any inconvenience caused.. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. 11:58 AM. 01-10-2020 Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. All rights reserved. Frame Size: 17 inch,19 inch or customer size. I don't think the workaround for modem mode works. 8) Wait for your devices to reconnect. BT added that an update for all users would be available by the end of May. 2023 BBC. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Links to user manuals and other documents for BT Hubs for broadband. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. I would still prefer to just hook my superior router . Click a dropdown for your model of hub. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. 11-05-2020 Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Your broadband can be activated any time up to midnight. Sorry, our virus scanner detected that this file isn't safe to download. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. The lights on your hub will change to green or flashing orange as it is setting up. The company did not reveal why the problem was occurring. I have disabled the bt fon and bt wifi to reduce my home network clutter. At conservative gathering, Trump is still the favourite. 01-10-2020 TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. BT Smart Hub settings - make your router faster and less annoying. 1 user liked/thanked this post: - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry.

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