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As a result, these deals enabled Viagogo to offer large amounts of tickets through their network of global sites. Out of desperation to divest StubHub International, viagogos listings have been artificially boosted creating an illusion that the site is laden with tickets, and that the uncapped secondary market continues to boom. However, it has still failed to respond to the CMAs demands that it identify sellers, make clear the face value of tickets and warn customers that some venues do not accept tickets from secondary ticket websites. In any case, whenever you do have issues, in order to get a refund from Viagogo make sure to request a written confirmation from the venue and keep a receipt of the new alternative tickets that were purchased, this will help you to prove your case during the refund process. Can I find the tickets that Im looking for on Viagogo? Adam Webb has worked in the music industry for around 20 years. The real issue, though, is how poorly they have brought this tactic into their queueing system. Or else, you may end up like one of their unhappy reviewers. Should I buy legit seats as backup? Purchased on Feb 12, 2022. So, add that to your budget ahead of time to avoid being blindsided at the time of payment, make sure you notice the fees at the checkout phase as well. So, you may need to fight for your Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Leave this blank if you'd like to publish your review anonymously. As a result of this, their guarantee should definitely be taken with a pinch of salt. So, buy early and get the best price. Just below, you can find some more examples in the event page and checkout page of the same scare tactics used: One thing that is quite frustrating is the long loading time in order to enter the final purchase page, which creates a feeling that there is a long queue for the tickets you chose, recently Viagogo improved the speed of their overall loaders. This month, however, over a month after ASAs deadline for compliance, it has started specifying add-on fees beneath the advertised ticket price, albeit in faded grey eclipsed by the lurid countdown clocks. I think once the peak summer demand is tapped out, you will see a lot of deals and opportunities for discounts in what we call shoulder season. This is always a cheaper time to travel but I think this year it will become even more of a bargain. reliable customer support, and ticket guarantee. Overall, this is a dirty tactic to employ, and does not create a well-priced or trustworthy service. The problem with places like Viagogo is that say your tickets were originally purchased from GigsandTours, you aren't their customer so they can't help you with any issues. Some might say that this is what enables them to dominate search results in multiple languages, due to their massive investment in translating and localizing their website. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. Despite overcast skies, Seattle is a beautiful part of Washington State. Go here and gasp. Curiously, when The Guardian published these revelations, GES SLs tickets disappeared from viagogo overnight. In that case, they might require you to provide them with a proof that That said, we wont see the return of bargain-basement prices we saw during COVID-19 anytime soon. During the pandemic, I believe many people decided they were going to travel once COVID-19 restrictions were lifted. One of the most important things is to be able to safely rely on your ticket provider when you buy your ticket, many ticket resale sites offer some sort of a ticket guarantee and customer support but those guarantees dont always come through. If there are any issues with the tickets (e.g. Just make sure that you Back in March 2021, on the back of research collated by FanFair Alliance, The Guardians Rob Davies reported how viagogo was participating in the listing of tens of thousands of tickets for shows at small-scale grassroots events across the UK and Europe. Often, the priciest tickets don't sell . TL;DR - Bought standing section tickets on Viagogo. The consent submitted will only be used for data processing originating from this website. Looking over the accounts of viagogo and StubHub, they estimated that overall sales value of the UKs uncapped ticket resale market in 2019 was 350m. We all got a bit spoiled with cheap flights. In the first, the Daily Records chief news reporter, Mark McGivern, doorstepped occupants of a relatively modest property in Dundee that was supposedly the headquarters of H.E Events. Viagogo is undoubtedly the largest global Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. and our Why the Knicks and Kings have the NBA's most expensive tickets The average price to enter Game 1 of the series between the Kings and Warriors series was $668, or 603 percent higher than the . We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. This is not to say that you will be charged in your own currency, as usual, they charge the original listing price that was set by the seller, but you will know what that translates to in your currency. are set by the sellers themselves, not the site. Eventually, the higher prices will take a bite out of demand. Naturally placement is worse. We have the largest inventory available in one place. We compare only safe & secure primary and secondary marketplaces. There are also extensive complaints on the internet about Viagogo's lack of customer service and support. supply to most events. This means that the prices market. For 2 years -really!!!! It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. At Lonely Planet, we're always planning a trip somewhere. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. @viagogo I bought 2 95 tickets, the invoice said it was a 110 ticket. Expect to spend in the neighbourhood of $4,000. I purchased tickets for the rugby autumn international Ireland v New Zealand from Viagogo. able to get tickets to your events without sites like Viagogo. A Few Pro Tips on Buying Tickets From Viagogo. Check the email address that you used to sign up with Viagogo regularly so you can see their reply. Viagogo dont force you to register before using their service, which is a great timesaver if you dont intend to use Viagogo often. The assured us that the tickets had been released several weeks earlier. Please note that we may share your email with the company to verify your order. Then the issue was sent to their specialist customer support team. Having a comprehensive marketplace seems to be Viagogos main goal, but that is not the most important thing when you decide to buy a ticket to your favourite event. You can often score great deals that way, too. Completely unacceptable, ripped off - Never again! In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. The original face value was 18 each but I found Id been charged 1,772 for the three [after fees were added to the sellers new asking price]. So the overall value of the tickets are governed by the marketplace that they are being sold on. arrow_forward. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Together, they frequently accounted for up to 80% of the sites listings at major UK festivals, while Ticketing Expert LTD was touting tickets at literally thousands of grassroots events in the UK and Europe. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); This site uses Akismet to reduce spam. #viagogobignono, #Africa wake up! Submission and publication are subject to our terms and conditions: see http://gu.com/letters-terms, Three 18 tickets for the BBCs The Biggest Weekend festival ran up a final bill of 1,772, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. ticket marketplace and has a large network of ticket traders, scalpers or Is Stubhub Reliable? You will be contacted by email to verify your review. have read the fine print. It was only when I confirmed the purchase that I realised the cost was 2,400 for the tickets that havent even been released yet. Which is cold comfort, since prices seem so much higher than they were during the . But this year, an annual flight I take to see my family in the summer seems to cost more than ever. money back if things go south. However, this guarantee should not always be taken at face Similarly, they rarely price tickets at 10 times over face value. They also offer e-tickets for an easy delivery method, all but guaranteeing that you will get your tickets on time. What are your experiences with third-party/resale ticketing like Viagogo? Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Viagogo is a supposed ticket retailer; however, their values are set in money and not in people. With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade. Made at least 30 phone calls to Viagogo and their response was that I would get the tickets in time for the event. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Its no longer uncommon to see a one-way business class seat on an airline like Delta go for a shocking half-million points. Viagogo says it does this but takes no other steps to prevent the practice. While airfares have moderated some, they are only slightly lower than last years sold-out summer. Which is cold comfort, since prices seem so much higher than they were during the pandemic, when we all got used to rock-bottom deals. Those are resellers. While airfares have moderated some, they are only slightly lower than last year's "sold-out summer.". Last month, so-called "secondary ticketing" platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading,. Last month, so-called secondary ticketing platform viagogo removed an estimated 1m+ of fake and fraudulent tickets from its UK website mostly for large outdoor festivals such as Reading, Parklife, TRNSMT and Wireless, but also for upcoming shows from Billie Eilish, The Weeknd, Nothing But Thieves, Tom Jones, Fatboy Slim, Lorde, The Kooks, The Charlatans and many, many others. you 100% money back if anything happens to your ticket. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore. who are in discovery mode and are not sure what events are available. 1st time at F1 - denied entry for fraudulent tickets. All rights reserved. Why use viagogo? Unfortunately, most of the tickets were already sold out. With that said, if something does go wrong then you have to once again rely on their problematic guarantee. Viagogos apparent brazenness has been breathtaking and, so far, its managed to profit with impunity. 2- I bought ticket for 76 and have received ticket of 50 value. do have an issue with tickets that were purchased on Viagogo, you will receive *******************************************************************. "Viagogo is a criminal company who have STOLE $600 From us. Method 2 of 2: . No part of this site may be reproduced without our written permission. Lets face it, if viagogo were a tiny High Street business, they would have been closed down yesterday. is an internationally known broadcaster, interviewer, writer, consultant, blogger and speaker. The second investigation, by Shari Vahl at BBC Radio 4s You & Yours dug even deeper, holding the identities of Sofia Wagner, H.E Events and Ticketing Expert LTD up to the light. Plus, although Shocking. Stubhub Are They Safe? Customer complaints include a lack of support after their purchases, high booking fees and other concerns. Events and Ticketing Expert LTD proved to be similarly fictitious then it would lead to a fairly obvious conclusion: viagogos business model runs on thin air. !\r\nI emailed approx 30 times with multiple screenshots from the emails received from viagogo and from my viagogo account - which they have now deleted from my account. A free food fair and discounted movie tickets don't do much in terms of turning up the merriment. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. At an average ticket price of $551, the price for Game 1 of the series is $164 more expensive than the second-highest average price -- $387 for Game 3 of the Cleveland Cavaliers-New York Knicks . Do Not Sell or Share My Personal Information. Copyright 2023 SeatPick. Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. This has led to major damage to their online reputation and good name. Both long and short-haul routes are affected, with ticket prices in France jumping 23.6 per cent on last year . And why is the Ryan & Jacob Corporation listing thousands upon thousands of what appear to be non-existent tickets for prices that no one will pay? New York CNN Business . Your browser does not support embedded videos. VIagogo is still the largest ticket marketplace in the world, if you are looking to buy tickets to an in-demand event, they will most likely have available tickets. Sellers on viagogo are only paid for their tickets after the buyer has successfully gained entry to the event. Writer Sheila Yasmin Marikar talks about how she travels, her favorite places and the trip shell never forget. and up. You do end up with slightly higher prices, but that can be said of any reseller, but you can get the tickets you want for pretty much anything. A few days later, and, taking things full circle, the Ryan & Jacob Corporation has now apparently relocated to Alcala 150, Madrid, 28008 pretty much the same address as GES SL. You can always check all the available options on Seatpick for the desired event and find more options and other recommended sites. Advertisement. Tickets for U2's Sphere shows in Las Vegas are expensive April 27, 2023 Alan Cross 1 Comment Las Vegas, MSG, Sphere, Tickets, U2 U2 has announced 12 shows at the new MSG Sphere at The. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. All of it adds up to higher prices. You can find a ticket for anything from critically acclaimed plays to big soccer games, only not in the U.S. With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. And where are H.E Events? So, plan ahead and get your tickets early. In short we dont want to lose out on something that we will like, such as popular football tickets. This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Such deals have rising concerns regarding the role of the secondary market and the involvement of official ticket outlets channelling tickets to the resale market. Viagogo is a venture-backed company with major investment firms such as Index Ventures, Lord Jacob Rothschild as well as well-known athletes such as Andre Agassi and Stefanie Graf, who have invested in the company. If you end up taking a child customer service, but they still have their Viagogo guarantee that will give we decided to shed some light on a major company who is active in the global ticket ticket vendors worldwide as they take pride in their competitive prices, The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies. Required fields are marked *. The Derby was held on May 7, 2022. 2023 Lonely Planet, a Red Ventures company. There are far fewer seats available than before the pandemic, as airlines have struggled to return to normal capacity. Here are six things to know about the Emerald City gem of the Pacific Northwest. like age requirements to enter certain events. As a result, Viagogo is able to offer an extensive ticket The ticket price is then paid t. $800 for 2 tix. Many carriers . Another pro is that Viagogo uses secure payment methods such as Paypal and Adyen, in addition to being able to pay by debit or credit card. I have been told by staff at the Royal Albert Hall that the majority of its high-value tickets were sold directly to an individual on Amazon who used Viagogo to resell at a huge premium. Also, buyers only pay once they have been to the event and had no issues.

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