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It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. Many customers complain about buying a defective product from Visionworks. Had not planned to be here this long. Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. I am now being told my glasses will be available on June 14. . My husband and I had appointments at the Vision Works in St. Peters at Mid Rivers Mall store # 393. Had back to back appointments for my kids and myself and everything went smoothly. Visionworks will either issue you a full refund, or offer you an exchange for another pair with the frames and lenses of equal or lesser value. TIA. They even went as far as falsifying the response to the better business bureau. Here's what to do when you don't like your new glasses. Can you imagine that. If you believe your refund or return request was wrongfully denied, you can use the app DoNotPay to sue the company with the help of the app. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How do you return glasses to Visionworks? In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. Televisions over 26"Projection bulbsWall mounting brackets (after the manufacturer's box has been opened)Special order itemsAll televisions come with a full Manufacturers Warranty. $700 purchase with insurance. Vision works cannot afford printer and I requested I could bring flash drive and they can give them to me and they said they cannot. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. We will ship the replacement item at no cost to you. People if u don't like ur damn job get another one or learn how to respect your customers. Products used:Glasses for myself and my kids. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Return Policy Visionworks gives you 100 days to try out your new glasses. Step 3: Pick the right return policy clauses. Again there was no coordination between the two visits and the doctors. Based on these numbers, you can get a basic pair of prescription eyeglasses from Costco starting at around $120. Click on Log In and enter your email address and password. Tip for consumers:Avoid Visionworks by all means, they suck. I want a refund and also for them to remove the billing to my insurance so I can go elsewhere and have an exam. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. Has anyone returned their glasses? I have yet to receive my sunglasses as of Dec 30th. Can you provide a copy of my prescription? At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. The glasses I received were not usable. Instead of allowing me to purchase a second pair of frames to use the mismeasured lenses as a backup pair, they refused and insited that they must be discarded. They were horrible, so I left and pulled into Visionworks. I replied to her that I'm still looking then she started grabbing glasses from the most expensive places and kept pushing me to get them. Really awful customer service through this company. Not worth the sale. This may take up to 10 working days. All product returns require a Return Authorization number (RA#). After 4 return visits, my prescription was still wrong. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. View more information about our in-network insurance policies. Refund still is a problem, dispite credit card dispute process. All returns must be postmarked within thirty-one (31) days of the purchase date. Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up. * Your exam will always be free as part of this deal, even if you choose more expensive frames or lenses. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. International Association of Better Business Bureaus. The guidelines for returns differ significantly among companies and product categories. Visionworks is fine as far as Eye exams and purchasing glasses BUT it is ABSOLUTELY IMPOSSIBLE to contact ANYONE in CUSTOMER SERVICE. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. Contact lenses: LensCrafters return policy online is very simple, . A member of management has spoken to ********* and a lens cleaning kit is being provided for the inconvenience. This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. The prescription is clearly wrong, due to a mistake in how your eyes were measured . Later I received. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. After I was traded off from inexperienced employee to the next. I need to talk to someone in the store but still sends me to customer service center. The lens would yellow after a year, halo effects, and the prescription was off. I called back & spoke with the ************* heard me, did the calculations & said they owed me $16. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. Visionworks offers a "Love What You See Guarantee" - you can return your glasses within 100 days of purchase for whatever reason. Optometry Applied science Natural science Science 22 comments Best Add a Comment optstudent22 2 yr. ago Payment#: ******* I also confirmed this prior to my appointment with Vision Works by completing admission forms. Verification can help ensure real people write reviews about real companies. Reviewers complaining about Visionworks most frequently mention customer service, eye exam, and new glasses problems. I tried to get an answer and all she said was I'm not going to argue about this and walked away. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This includes top brands like MetLife, UnitedHealthcare, and Cigna. On December 30, 2022, I purchased five pairs of glasses from Visionworks (Pentagon City location) using my FSA. And if I could find the person that hired these individuals, I would question the interviewing process. I got a new pair of glasses in late Jan first of march one lens cracked from the side to just above the bi-focal line took them back but they would not fix them told me I could by a new one I was told it didn't leave here like that of course it didn't but I guess the quality of the lens are just cheep but my family of three and 90 employees that I work with will never use vision works ever again so my little broken lens we will go somewhere else with our buis. And free! Complete disrespect of my time. Empire Visionworks1028 Ridge Rd Ste 104, Webster, NY 14580Terrible! Visionworks offers a simple 30-day, money-back guarantee. Overcharged $400 at checkout (was corrected before I left). Powered by consumers. The glasses didn't even ship to either Visionworks store. First impression. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone . He literally kept everything blurry the whole time, and no doctor has ever done that in all of my experiences. I had purchased eye glasses a few years ago at Visionworks, I needed a repair, stopped at Ridgedale and Isaiah was very helpful, repaired and called me ASAP. I was told the lab LOST my glasses! How do i get a copy of my bill from the last visit? Last time everything went fine I was happy with the service this experience was disgusting I took a day off out of office for a huge waste of time it was so bad and I was treated with such disrespect and no professionalism Dear BBB,I thank you for apprising us of the complaint submitted by ****************************** After reviewing the details of the complaint, a member of management reached out to ****** to process the refund and is sending a copy of the refund receipt. Let us know about the 'Visionworks Return Policy'. Complaints Contacts. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. I am having a horrible experience with Visionworks store # 1232 East Setauket NY. Really? Your email address will not be published. You have 100 days from the date of purchase to return the product for a refund. The 2 weeks came and went, I never heard anything, so I called after 3 weeks. Schedule an eye exam at a location near you. I could feel the irritation as I continued to ask question regarding my purchase and return/exchange of the items.Kindest regards,****************************. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. I was told that online appointments are teleview appointments. Unsubscribe easily. This store sells frames, sunglasses, lenses, and accessories. Do you accept Medicaid/Medicare? I shopped at Visionworks in Spokane Wa northtown mall, was so happy to have Sean help me, being an older gal he was so very helpful and guided me through the different styles and then the closing of the purchase Sean explained the Care Credit offer as well, Am very happy of my experience with Visionworks , TYVM. Now ups is investigating but visionworks says they will not replace them if they say its delivered. And generally had good experiences. I've been a patient of vision works since the early 90s. I used insurance and paid ~$65 out of pocket. What is Visionworks doing to help prevent exposure to COVID-19? Costco Optical's return policy is a little more complicated than that of similar retailers. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. But if you order progressive. If you dont understand something, dont worry about it, simply write it down in the comments section. Please make sure you include your order number so we can complete your refund. I think they are are great because they smile. File Your Claim Follow the instructions provided by your vision insurance company to file your out-of-network claim. Every . The quality of visionworks products is terrible! If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. The worst, I've been waiting for about 3 weeks for contacts, Visionworks Office#: ******* I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. Returning goods in-store is the most convenient option whenever you need to return a purchase. are you sure you didn't pick them up. If you feel you have received this message in error, please view our customer care State the reason for the return in the area provided on the invoice. The past three years I have made all of my vision purchases with Visionworks. On Feb 18, 2023 I went to the visionworks store in ************* **. Telehealth from rude doctors! To go ahead and cancel the appointment I didn't have because I was done with Visionworks. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Replacement products will be shipped at no cost to you. I waited another 15 minutes before I was greeted by anyone. We had attempted, but were not able to reach ********* by phone previously. What an inept lab and company. HD Vision Works can help you locate your nearest Authorized Service Center. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Contact them by mail, go visit the store in person, call them and email until you reach a satisfying conclusion. They were to call me to fix an appointment which they never did. Does Visionworks Offer Free International Shipping. We have mentioned the issues about the glasses (feeling uphill/downhill) that my kid felt while wearing glasses while being in store. If I could give a zero star I would. Nothing until they were actually ready to serve us. You can only contact the company and inquire about the return process. Your glasses must not be broken or damaged to qualify. account information here. The are incompetent and unprofessional. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. Our Optometrists will provide comprehensive vision care and prescription glasses and contacts. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . I returned them to the store for a full refund. This will get you connected to a customer support agent who can help you get your return started. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Took another 20 min to get that done. What Is The Return Policy of Visionworks? I'm telling you I've been to eye outlet America's Best and visionworks took care of me properly. The store is in Springhurst Towne Centre in Louisville, Kentucky. Then I had to call them to schedule one. Today 4/4/2023 I check order status online it still says pending and delayed. I could replace the original but not upgrade. The script in the glasses was wrong. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses. Later I received an email that my appointment time was changed, then another that the time was changed again. Check out how you can: We have helped over 300,000 people with their problems. I finally was walked out and told to sit at a desk and someone would be by to help this tool 30-45 minutes for another inexperienced woman to take another 30 mins to print out my prescriptions that was my old prescription. However this is a drastic and serious decision that should not be taken lightly. Visionworks is part of the The icing on the cake was they refused to provide me my medical records saying that they have a new system so cannot access complete records but only some. They have an expansive chain with 711 retail stores across the states. Visionworks Coupons, Discounts and Promo Codes 2 Verified Coupons for April 21, 2023 CODE 40% OFF Coupon Code for 40% Off Complete Pair of Glasses expires: ongoing Used 1133 times Last Used less than a minute ago 100% Success SAVE40 Show Coupon Code CODE $45 OFF Coupon Code for $45 Off 2 or More Pairs of Glasses expires: ongoing They are the worst; the frames do not fit but I am forced to use them due to insurance; next time I would prefer to pay out of pocket elsewhere. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. However, we do not cover or reimburse the shipping cost for returning defective merchandise back to us. In our lab tests, Eyeglass Stores models like the Visionworks are rated on multiple criteria, such as those listed. Ordered a pair of glasses online and they never arrived. Required fields are marked *. Customer service Heres what you need to do: Since the information on returning items to Visionworks is pretty scarce, you might want an alternative optionDoNotPay can start your return request in a few minutes. You wont get them for MONTHS! The issue is not with the Eye doctor, I purchased two pairs of glasses from Visionworks, with tax and fees, the total amount was $222.48, I paid with my Discover credit card, the clerk in the store ran my credit card four times and when I got home and looked at my account online, the four transactions totaled over $890 dollars. Refund is issued based on the value of the merchandise returned. Browse glasses, sunglasses and contact lenses from Visionworks. All featured frames come with a one-year worry-free warranty. I called the ******************** store, on Wednesday, March 29, 2023, and informed that any vision works would honor the guarantee. If the damage is discovered upon delivery please refuse the box and contact us regarding the incident. To initiate your request, sign up for DoNotPay and follow the steps below: Once you complete the steps above, our app will generate a letter request and mail it to the company right away! Once you complete your transaction, email us for an itemized statement of your transaction to file your out-of-network insurance claim. Order hung there til store called to follow up. You will get digital access to reviews and ratings for over 8,500 products and services Also, Check out Visionworks Return & Exchange Policy. I did so, and made an appointment for 12/12/2022 at their Summit Fair location. We had a great experience with the staff. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. Anyone can write a Trustpilot review. Return shipping Shipping charges are non-refundable. How do I know I can trust these reviews about Visionworks? 1 1/2 weeks later I received a text that 3 sets of glasses were being shipped to me. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. how are they?) This did not happen as of this morning a week later insurance company has received nothing. My order for glasses went into the Bermuda Triangle apparently. I contacted ************ City location; they did honor the guarantee, but only for one pair of the glasses. Picked up glasses when quoted. If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. Too many eye doctors out there to stay and be treated that badly! Complaint: 19896605I am rejecting this response because:I did not receive aresolution for the invoice in question. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Visionworks has a Love What You See Guaranteea return policy that enables you to return a pair of glasses within 100 days of the original purchase date if you are dissatisfied. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); All Rights Reserved to Return Policy Guide2022. Extremely disappointed. Follow-up service (e.g., frame adjustments, repairs, cleanings). Dr. Bassett is great. VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. How long is the return window for Visionworks? I know visionworks has a 100 day return policy. We do not apply a refund credit to your new purchase. Package your product in a box to avoid damage. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. All glasses are under warranty for the first year, which covers manufacturer defects . Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. It was that bad im actually going to take the time out of my busy day to do this so others don't have the same experience. (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Here are 8 tips for writing great reviews. Can You Return Prescription Glasses? I have contacted the store and I always get the same story. You can take your item or items directly to a Visionworks center to initiate the return process in person. Tip for consumers:Do not use visionworks! I requested the basic eye exam and glasses that would be covered by my insurance. My grandsons glasses were suppose to ship to the Douglasville, GA store close to our home because we had to do the exam in Fayetteville GA, because of insurance. So I drove there to ask them and tried to explain about their phones and how much it was a inconvenience for me to do this, and the lady that helped me all she could say was that they are on hold. It even worse I can not get an answer as to why I do not have them. Wow! I was recently at the Visionworks in San Tan and had the best experience. Quality of frames and lenses Reddit and its partners use cookies and similar technologies to provide you with a better experience. God bless and I hope you take my advice go to visionworks. What's included in the 2 for $79.95 deal? Reactivate now My appointment was in December! Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. I wish the union would look into this and give us choices. Boxed items can be opened, but all packaging must be included. since I had not received my glasses I called again or a call from a manager. Are you tired of dealing with companies and requesting refunds on your own? They owe me a case and 600 as far as I'm concerned. I returned after 3 days - wrong prescription - told it was my fault. The customer service is terrible and there is no standardized system for tracking orders. Guarantee vary from product to product and can even vary for the components. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. I'm going to take my time and write about my experience on all the social media and your website. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. I never hear back from them. Support . This was the worst unprofessional disorganized. I visited Springfield, MO Visionworks on May 9. Return Process No return phone calls, emails, voicemails. As a matter of policy, BBB does not endorse any product, service or business. Thank you visionworks. If you're not totally satisfied, just return your glasses within 30 days of receipt for a full refund. Was told to try them and if they didnt work to call and let them know that they would set up a time to come back. 15 minutes late for 10 am appointment. To return your online purchase, send your product complete in its original packaging using the pre-paid returns label (located below). No additional imaging was required or requested during this appointment. Table of contents. A member of management has reached out to ******** to invite her in to look at other frame options. I am constantly bounced around from one recording to the next. I visited visionworks with two family members on at least three occasions. Is there a return policy for eyeglasses? ConsumerAffairs is not a government agency. BBB Business Profiles are subject to change at any time. If you want to inquire about returning an item, you can contact the Visionworks customer support over the phone. I told her that I wasn't aware they had tried to contact me. Unsubscribe easily. The glasses you return must be in like-new condition, with all included packaging and accessories. To write an effective return policy for your website, there are a few steps you should follow to outline and prepare your document before you start any writing: Step 1: Choose the formatting for your return policy. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. I was treated horribly On the glasses side of the vision works in Brooklyn Ohio. Complete kids line: The Frame Finder lets shoppers try out different frames on their own face, through the Internet. They will be replaced or your money will be refunded. I haven't heard of any success stories around the Syracuse area they closed the lens making facilities locally and they should close the rest of their operation as well, I believe Wal-Mart would be a better choice even if price is more which I don't think it is. Include a copy of the original invoice with your return shipment. On 3/22/23, I went bank into the Canton location to get my eyes retested after previously speaking to the Mgr. They some tests one day and then called me again the next day and made me wait and do the balance tests. We will exchange TV if it is damaged in shipping free of charge. Then he said I was lying and memorizing the letters and I WOULD NEVER DO SOMETHING LIKE THAT! I want the glasses I have chosen and I want my money refunded at this point. I had told him I get ocular migraines and was having a slight one and he truly made it worse. Really really bad. We returned both pairs of glasses to vision work on 7th March. The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. I have tried to visit this store 3 times. Find an eye doctor and schedule an eye exam at a Visionworks near you. Note that complaint text that is displayed might not represent all complaints filed with BBB. After trying several glasses, I selected one option, but when they arrived, it didnt feel like they were adjusted to my eye sight. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. If youre not totally satisfied, just return your glasses within 30 days of receipt for a full refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); The item must be in its original condition and show no signs of use or wear before being returned to the store. Phone: 800-784-7427 OR Online Chat Email: websupport@visionworks.com Fax: 210.201.8445 Shop Now Questions About Retail Stores Phone: 800-669-1183 OR Online Chat Visionworks of America, Inc. 175 E. Houston Street San Antonio, TX 78205 Find a Store I have been to the eye doctor at least 40 times in my life and I have never had an experience like the one I had with ******************. I deserved my refund. I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. Quick question! I take time off my job and go to my appointment. On November 29, 2022 I had an appointment at Visionworks in the Bronx I ordered one set of progressives (covered by Davis Insurance.) I bought two pairs of glasses, buy one, get one free. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Visionworks Glasses are Backed by Our 100-day Guarantee We have all received receipts with three dreaded phrases printed across the top: "Final Sale, No Returns, No Exchanges." Strict return policies are the norm when it comes to personalized items. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration.

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