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WHAT ABOUT CASH, CHEQUES AND FOREIGN CURRENCY? Explore our cruise itineraries and choose from a variety of rooms depending on your needs and budget. Royal Caribbean Internationals highest priority is to ensure the safety and security of all guests. Make sure you return them prior to the end of the cruise to avoid a $25-per-towel fee. If you are unable to locate your entire checked luggage or notice that your luggage has been damaged, you should notify your air carrier before leaving the airport by: Filing a damaged or missing luggage claim (Property Irregularity Report), your airline will provide you with a baggage claim ID; Notify your air carrier that you are a cruise line guest and the name of the ship youre sailing on; Provide them with a copy of your Travel Itinerary and the cruise line phone numbers, so that they can ascertain where the ship will be berthed at each port of call. Traditional Dining (early/late dining): Dinner selection for guests who have chosen a set dinner time for the entire duration of the voyage. Dining Room Schedule WHAT ARE THE TERMS & CONDITIONS OF MY CRUISETOUR? Under no circumstances may dangerous articles such as controlled substances, firearms, explosives, cylinders containing compressed air or combustible substances, etc., be contained in any baggage or brought by any person onboard. For Alaska Cruise tour guests, transfers are not included except in Vancouver. You must therefore ensure that you check all details of your chosen holiday with your Travel Agent or with us if booking direct, at the time of booking. The Refusal to Transport Policy provides, among other things, that a booking request may be denied, for example, where the guests conduct on a prior cruise has resulted in disciplinary measures by Royal Caribbean. Once here, the port is on your left after Marina South Pier. Although lifeguards are on duty, adult supervision is always required for children ages 12 and younger on the pool deck. Cigarette, cigar, e-cigarette and pipe smoking is permitted in designated outdoor areas. excessive drunkenness, fighting, verbal abuse of a staff member, unruly behaviour, vandalism in any public areas, etc.) This includes a refusal in order to meet safety requirements established by international, union or national law or those competent authorities, or where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner. Whether you need a place to stay on travel days to and from port, or you just want to extend the adventure, now you can book top-rated U.S. hotels and score incredible savings up to 50% off. AS A PARENT/GUARDIAN, CAN I BE HELD RESPONSIBLE FOR THE CHILD CRUISING WITH ME? It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy. 4. You can make ship-to-shore calls from your stateroom, 24 hours a day. 3. For further check in assistance visit us online at, A) www.RoyalCaribbean.com Nursery (6-36 months): Call 26001 from a ship phone 100% fresh, filtered air: Our HVAC system continuously intakes 100% fresh ocean air, filtering it for all indoor rooms and areas. RCT cannot assume responsibility for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Royal Caribbean. *Please see all applicable Terms & Conditions for Promotions, Sign up to receive information about our special offers and deals. 3. On the day of boarding, make sure to affix your bag tags (with your name and cabin number clearly written) to your luggage so that it may be delivered to your stateroom. On the last evening of your cruise vacation, an itemized statement will be delivered to your stateroom for verification. Gangway: Ramp connecting the ship to the pier which allows passengers and crew members to get on and off the ship in port. Guests who have an account with a U.S. bank may cash one personal cheque at the Pursers Desk for up to US$200 per cruise vacation (guests who present an American Express card, US$250). Practice hand hygiene: Youll find hand sanitizing stations at the entrances to all venues and in high-traffic areas, like dining rooms and elevators. 2. Locate a Travel Agent. All indoor public spaces, staterooms, and balconies are smoke-free. Royal Caribbean has strived to ensure that all information listed in our brochures is correct at the time of printing. Itinerary Overview. If there are any issues, please contact Guest Services. To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website RoyalCaribbean.com.sg to reserve your place. You can check out towels at the main pool with your SeaPass. All aboard by 3:30 pm An incredible space with its own private game room, 3D cinema and slide, the Ultimate Family Suite also features a sprawling balcony with a jacuzzi and breathtaking ocean views. In the absence of negligence on its part, Royal Caribbean is not responsible for any loss, theft, pilferage and/or damage to a guests property, which includes items such as money, travel currency, jewellery of any kind, photographic/ electronic equipment or other personal property. Please put your name and home address on each tag and remove all loose straps from your bags. You may also want to bring a raincoat, hiking shoes, and a travel umbrella. If you are travelling with children, dont forget to pack their documents etc. Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. Cancellations by RCT: If RCT cancels a cruisetour or the land portion thereof, it will re-book passengers on the same cruisetour with a different departure date or a similar cruisetour. TOAST TO TOP SAVINGS. Children's flotation vests are available free of charge at the pool deck areas. Alternatively you are free to explore and make your own arrangements at each port of call, visa permitting. Some of the shore excursions are subject to minimum numbers and may be cancelled if requirements are not met. To view current offers, please visit www.clubroyaleoffers.comand enter your last name and Crown and Anchor Society number. For Transatlantic, Transpacific, Hawaii, select South American and other selected cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. To access your reservation, go to reservation look up. Tender: Small boat used to ferry guests from the ship to shore when docking isn't possible. When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in. Baggage porters will be on hand to direct you to taxicabs, buses and cars. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. When you check-in online, it saves time. Heres how to get the most out of your cruise getaway. This applies to all stateroom categories onboard. For more details about how we use your information, view our. You will also be able to view your cruise itinerary, remaining balance, and submit payments. If you purchase a pier transfer service, well meet you outside of the customs area (or other designated meeting point) after you have claimed your luggage and show you to our coach, in which youll ride to the pier in comfort. Reservation number Last name Ship name Select your ship Sailing date Year Month Day Look up my reservation Guests who use wheelchairs must provide their own collapsible wheelchair and may find certain areas of the ship inaccessible. We adhere to guidelines from the Children's Online Privacy Protection Rule (COPPA), which states that guests must be a minimum of 13 years of age to be able to create an account and use the guest chat feature. WHAT ABOUT ADVANCED OR DELAYED SAILINGS AND CHANGES IN ITINERARY? Guests under the age of 21 will not have alcohol returned to them unless on an itinerary where the drinking age has been lowered to eighteen (18). Wear face coverings: Face masks are optional, outdoor/indoor, in your stateroom or on your balcony. Alcoholic beverages: On boarding day, guests may bring one (1) 750 mL bottle, per adult of drinking age, per sailing. Safe return home: Weve worked with public health experts to build a robust, tiered response plan and will arrange safe, convenient transport for anyone with COVID-19 on our ships. Stateroom attendant: The crew member who is responsible for cleaning your cabin and turning down the room at night. Start planning your next cruise vacation by selecting a destination and departure port. Starboard: Right side of the ship when facing the front of the ship. Frequently Asked Questions Travel Requirements & Documents Testing Requirement Online Check-In Boarding Vaccine Requirement Crown and Anchor Society Loyalty Program Future Cruise Credit If all the charges are correct you do not need to do anything further and your SeaPass charges will be billed automatically to your American Express, Diners Club International, MasterCard or Visa card. While every effort will be made to adhere to the specifics shown herein for a cruise/cruisetour, circumstances may necessitate changes or deviations there from. HOW DO I FIND OUT ABOUT AND PAY FOR SHORE EXCURSIONS? Port agent address: Wallem Shipping (Singapore) Pte Ltd, 991 Alexandra Rd, Singapore 119964 To assist in locating areas where smoking is permitted, guests will find visible signage posted within all smoking areas and ashtrays that are provided for use. The staff at the Explorations Desk onboard will be happy to provide you with information to book your shore excursions. Save big off onboard prices when you buy pre-cruise, and enjoy bottomless beverages all cruise long, including premium coffee, tea, fountain soft drinks, freshly squeezed juices and bottled still water. Youre on vacation relax! Group reservations for activities, spa or dining venues can be made on MyCruise in Pre-Cruise Planner, or through one of our Customer Service agents at (800) 465-3595. Any cruisetours associated with these cruises are also subject to the 12-months minimum age requirement. Marina Bay Cruise Centre Singapore (MBCCS) A. With a My Cruises account, you can review your reservation, securely make advanced reservations using our Cruise Planner, compare cruise itineraries, view a personalised cruise holiday calendar, complete the Online Check-In process and more. Any condition requiring medical treatment or attention must be reported to Royal Caribbean in writing when the booking is requested or, if such condition arises after the booking is requested, prior to the boarding date for that guests cruise vacation. Reservation number Last name Ship name Select your ship Sailing date Year Look up my reservation We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Should you wish to book either of these options, then please contact Royal Caribbean offices or your travel agent who will be happy to help you. Think of this as a step up from your typical dinner wear. US$7.95 per minute and will be automatically charged to your SeaPass account. Everyone deserves a holiday. For further modification, such as changes in date, time or party, you can either cancel and rebook the reservation or visit Guest Relations once onboard. There was an error processing your request. Please stay in your staterooms and away from guest corridors between these hours. Plus 50% off all guests and kids sail free*. G) Note: Steps 2, 3 and 4 are optional. There will be visible signage indicating the non-smoking area in the casino. For the safety of all, guests who present a COVID-19 risk are not allowed to board. No refunds or other compensation shall be due from the cruiseline to anyone as a result of the denial of boarding to underage infant or other accompanying guests. Please note: that dining times and seating requests cannot be guaranteed and are on a request basis. If you purchased an Internet package prior to boarding, here's how you get connected: While there's a dedicated MRT station in Marina South Pier, it's still a 700m or so walk from the station to the terminal (at least it's a sheltered walkway). Call us at +65 6305 0033, visit us at RoyalCaribbean.com.sg or contact your travel agent. The main dining room may not always be available at breakfast and lunch times. The cost is approx. For details go to: Pregnancy Policy. Plan ahead and make your show and activities reservations today using the mobile app or at our Box Office today from 11:30 am to 3:30 pm in Music Hall on deck 4. Quench your thirst onboard with the best value on your favorite drinks. In the event of strikes, lockouts, riots, weather conditions or mechanical difficulties, or for any other reason whatsoever, Royal Caribbean may at any time and without prior notice, cancel, advance, postpone or deviate from any scheduled sailing or port of call and may, but is not obliged to, substitute another ship or port of call, and shall not be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, deviation or substitution. My Time Dining (open seating) is now offered fleet-wide offering guests flexibility with their evening dining. Please hand-carry all valuables, medication and travel documents. Easily view, edit and update your travel details for your upcoming cruise. Forex offices are widely available in the ports of call, should you require to purchase Malaysian Ringgit. Dinner Early Seating 18:00/18:15 Late Seating 20:00/20:30. For your convenience, our ships use a cashless system SeaPass. Even when you are tight on time, theres a perfect option to fit your schedule, such as a 3 day-2 night cruise from Singapore On an ocean cruise you have unlimited opportunities to dive deep into the wonders on your ship. Please check with your airline or travel agent for the luggage limit that applies to your flight. The cost is US$7.95 per minute. The shows labeled as "Reservation Required" will need to be reserved. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 SDRs and for damage and loss to cabin luggage this is limited 2,250 SDRs. Make your travel experience seamless with the lowest airfare guaranteed, nonstop flights to get you to your cruise, assured arrival at the ship and 24/7 support from our specialists. Day 3 - Penang, Malaysia. Explore Serenade of the Seas. Venture to Vietnam and find your chi in bustling Ho Chi Minh City. Other special diets such as kosher meals, gluten free and lactose-free may be available upon request (Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant). pantsuits. At the end of a day well spent, retire to your beautiful accommodations, including the amazing Suite Club where your exclusive amenities include private dining rooms and lounges, as well as a Solarium. Yes, in selected areas on the ship. Royal Caribbean Singapore: Cruises and Ocean Getaways Back to Main Menu Up to $550 off + 50% off all guests + Kids sail free* SALE ENDS IN 03 hrs 45 mins 51 secs Book Now Cruising to Any Destination Departing from Any Departure Port Leaving Any Date Search Cruises QUICK GETAWAYS STARTING FROM [price] BOOK NOW 5-7 NIGHT SAILINGS STARTING FROM Reservation We are experiencing technical issues. Sipping something cold whipped together by robots at the futuristic Bionic Bar, then springing for bumper car action at Seaplex. In Alaska, the Wilderness Express railcars are pulled behind the Alaska Railroad passenger train. Outdoor areas near restricted areas, food venues, and kids play areas and pools will not allow smoking. You can either remove a Guest from dining or shore excursion reservation or cancel the entire reservation (within the cancellation policy) with the app. Voyagers (9-11 years): Call 26005 from a ship phone Office number: +65 6271 2611 Turn on your Wi-Fi and connect to WiFi-Guest-Spectrum. On Oasis class, smoking is not permitted in Central Park or the Boardwalk neighbourhoods. Reservations can be made in person or directly from the app to avoid wait times. These must be booked at least 5 days prior to your sailing date. Royal Caribbean is not liable for its refusal to transport any passenger or for its removal of any guest in accordance with these policies. You may notice a temporary hold on the credit card your SeaPass card is linked to. Subject to prior approval with the pursers office, you may also settle your account with US dollar travellers cheque or a US dollar cash payment. Modified Date: Aug 13, 2022. Please remember to bring your passport with you, as well as any other required documents your cruise confirmation email requests. Alcoholic beverages seized on embarkation day will not be returned. In the unlikely event you have reason to complain during the cruise, you must immediately notify the Pursers Desk and the provider of the service in question (if not us). Earn your wilderness badge as you cruise between the Alaska glaciers, pan for gold . Property lost or damaged should be reported to either the Pursers/Guest Relations Desk or to a designated Royal Caribbean employee prior to leaving the ship, tour vehicle or baggage claim area. Motorcoach Driver: US$4 a day per guest. Shore excursions can also be booked onboard, however places are limited and therefore we recommend you book online to avoid disappointment. Smoking is not permitted in any dining venue, theatre, bar, lounge, hallway, elevator, and jogging track. Offer Match is only available to recipients who have: If you have sailed with Royal Caribbean since January 2018, you may already have valuable Casino Royale offers waiting for you. Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. Onboard the ship Youll need your passport and cruise documents to board the ship. Make sure to have your documents handy in your carry-on bag for easy access. By car: Follow signs to Marina Coastal Drive. To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions, which have been planned by our travel experts and are recommended by the authorities for the particular ports. Radio devices: HAM radios and baby monitors. PEACE OF MIND Plan everything now and use your vacation time to actually vacation. Remember to keep a change of clothes out for the next day. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. Onboard all interior public spaces are smoke free. WILL MY FRIENDS AND FAMILY BE ABLE TO CONTACT THE SHIP? Plan now and enjoy onboard. Securing reservations and purchasing packages before you sail lets you score the best savings. Royal Caribbean reserves the right to ask for proof of age, revoke or otherwise restrict drinking privileges of any guest, regardless of age. 15 Night Ultimate India, Sri Lanka & Malaysia Cruise. These measures include screening all guests and their personal property prior to boarding. RCT assumes no responsibility with respect to these services (including cancellation, delay, injury and death, accommodations for guests with special needs or damage to property) even though RCT may collect monies or make bookings. Royal Caribbeans onboard staff and crew await our guests with personalized Gold Anchor Service. Day 4 - 5 - cruising. Only available for guests aged between 3 to 11 years at the date of sailing. Log in using the fields below. Its always set to ship time. If the results are at or above 37.5 degrees Celsius, or they show other symptoms, well perform a secondary screening. *Please see all applicable Terms & Conditions for Promotions, {{ getDestinationByValue(selection.destinationRegionCode[0])['label'] }}, +{{ selection.destinationRegionCode.length - 1 }}, {{ getDeparturePortByValue(selection.departureCode[0])['label'] }}, +{{ selection.departureCode.length - 1 }}, Sale ends in {{ props.totalHours }} hrs {{ props.minutes }} mins {{ props.seconds }} secs, Sign up to receive information about our special offers and deals. You can unsubscribe at any time. If that cruisetour is unacceptable, RCT will refund, to the extent it received payment, the value of the cruisetour calculated in accordance with RCTs standard methodology for handling such matters; there is no additional liability. Enquire from your airline on your entitlements in the case of lost luggage. The only exceptions to this policy are curling irons and hair straighteners. Guests who violate this smoking policy may be subject to further action pursuant to the Consequences Section of this Guest Conduct Policy. Royal Caribbean will add a daily US$13.50 gratuity (US$16.50 for suite guest) to each guests onboard SeaPass account. After, show up at your assembly station anytime within the assembly window to complete it. By rail: Board the North-South Line towards Marina South Pier and disembark at Marina South Pier Station. These were basic items like New York strip steak and pasta bolognese that appeared on the menu every night. It will be on your stateroom door by approximately 1:30 pm. Each guest, or if a minor, his or her parent or guardian, shall be liable to and shall reimburse Royal Caribbean for all damage to the ship and its furnishings and equipment, or any property of the ship, caused by any wilful or negligent act or omission on the part of the guest. The top reasons to book a Shore Excursion are because it is convenient, it's a one stop-shop for all your planning. There was an error processing your request. Email Your Questions. The Malaysian Ringgit is a non-internationalized currency. For more details, see our Refusal to Transport Policy and Guest Vacation Policy, each of which is available online at WWW.ROYALCARIBBEAN.COM. Meander the Mediterranean coast or explore awe-mazing Australiawherever you go, youll get to know your destination like a local. There are no self-laundry facilities aboard. Neither Royal Caribbean nor any affiliated party shall be required to refund any portion of the fare or other charges or make any compensation under these circumstances. If you have questions, please feel free to dial 1950 or stop by Guest Services. SeaPass card: Your room key, card for onboard purchases, and pass to get on and off the ship at port stops. Cigar and pipe tobacco is limited to designated outdoor areas. When you are seeking that ultimate family holidayan epic adventure youll never forgetlook no further than a Royal Caribbean cruise. Your Purchase of Shore Excursions and All Other Goods and Services. If any charges or refunds are incorrectly recorded, you must resolve these with the pursers office prior to disembarkation. A. Contact Us | Royal Caribbean Cruises contact us We are here to help with reservations, Crown & Anchor memberships and general questions. Although scheduled times are published for the Alaska Railroad trains, track conditions and other rail traffic may result in significant variations from the published schedule. Cruise Director: Your MC for the cruise who leads entertainment and activities for guests. A full list of specialty restaurants can be viewed and reservations can be made on our website: RoyalCaribbean.com or onboard the ship. Explore Serenade of the Seas. You don't need an internet package to do this. Pack your bags and place them outside your stateroom door by midnight. Monitor your health: If youre feeling under the weather, stay in your stateroom and call the Medical Facility from your stateroom phone. It is your responsibility to arrive on time. Where we are found to have been negligent this limit is increased to 400,000 SDRs.

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