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Vehicle reservations also must be made for a specific vehicle. Visit SteamshipAuthority.com/about/doing_business to view the latest work contracts, invitations for bids and awarded contracts. Who is eligible for the Steamship Authority's Headstart Reservation Program? This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. Our daily parking rates vary depending on the time of year and the location of the parking facility. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. 228 Palmer Avenue Falmouth, MA 02540 Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . The Steamship Authority, which runs ferry service to Martha's Vineyard and Nantucket, said Wednesday that it had been hit with a ransomware cyberattack that continued to affect its payment . 291. Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. However, because of the limited number of parking spaces available at the terminals themselves, we annually issue permits that allow parking at each terminal to customers with physical disabilities (we rely on whether a customer has been issued a handicap license plate to determine whether that person should be issued an on-site terminal parking permit based upon his or her disability). A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . (Some trips, however, may be restricted to vehicles carrying hazardous commodities.) Passengers traveling without a vehicle may purchase their tickets using our eFerry digital ticketing website at app.steamshipauthority.com or at our terminals on the day of sailing. Steamship Authority, the largest ferry service in Massachusetts, has fallen victim to a ransomware attack. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. 02557, (508) 693-0125 1. We highly recommend that you check current parking availability prior to arriving at a specific parking lot. 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. 99 0 obj <>stream Please contact the Group Sales office at groups@steamshipauthority.com to request an application. 1 Cowdry Road Reservations can be made up to two hours before the scheduled departure. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. Under certain circumstances, military and Coast Guard personnel in active service, as well as reservists, are also eligible for discounted fares. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. 4. Reservations: 508-477-8600. We do not offer a Student / Teacher permit during the summer months. Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? Do I need a reservation for my motorcycle or bicycle? for viewing or downloading. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. What is the Steamship Authority's Headstart Reservation Program? In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. hb`````Z P#0p4 I@1o^kX~X73i Can I receive a lower vehicle fare if I buy a book of multiple tickets? I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. Am I responsible for driving my own vehicle onto and off of the ferry? If your last name has changed, you can make the change to your profile. If you would like to change your Password, simply go to the Account Sign In page and click on the link under Forgot your PIN or password? that says CLICK HERE TO HAVE IT SENT TO YOU. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. An excursion fare is for the transportation of the vehicle and its load, if any. A stock photo of a ferry entering Nantucket Harbor. At our discretion, the reservation may instead be valid only for standby travel on the following day. Hyannis, MA Oak Bluffs, MA The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. Preferred Space reservations may be used for both segments or either segment of a round-trip originating on one of the Islands, or for a one-way trip originating on one of the Islands. Yes. No. We generally have an unlimited number of off-site parking permits in connection with our Woods Hole and Hyannis Terminal operations. Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. How do I sign up to receive the SSA's eNews? Room rates do not include 5.7% state and 6.0% local occupancy tax. If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. 02601, (508) 771-4000 Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. The Steamship Authority was hit with a debilitating ransomware attack early Wednesday morning that reverberated across operations for the lifeline to the Islands, crashing the website, halting vehicle reservations and crippling internal communication systems. Steamship Authority @SteamshipMA. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. Four experienced Steamship Authority deck officers licensed mariners responsible for safety and navigation aboard ferries will not be reporting for duty this spring, potentially affecting the summer operating schedule, general manager Robert Davis told the boat line board of governors Monday afternoon. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. When should I arrive at the terminal? At least one of those need to be matched in order to travel on a reservation, unless you are traveling on an Excursion or Preferred profile. Gratuities are left to each guest discretion. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. No. For these transferable reservations to remain valid, we must receive the transfer slip no later than May 15th of that year or thirty (30) days in advance of the scheduled departure of the first segment of the reservationeven if you decide to keep the reservation for your own use. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Barnum Bucks. Provide the latest Kuribayashi Steamship (9171) market data, including prices, cycle charts, basic information and real-time news information, financial analysis, company introduction, dividends and dividend information, you can also use Moomoo to open an account to trade Kuribayashi Steamship stockswe will provide investors with reference decision data. Please call (508) 477-8600. Dont wait. Does the Steamship Authority have any special group fares for student and youth groups? P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. From there, navigate to the My Profile section. Edmonds was a candidate for chair of the Steamship Authority Governing Board earlier this year, but that job went instead to James Malkin, a . The Steamship Authority also runs a traditional car-and-passenger ferry, with a 2 hour cruise time. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. "No general standby travel will be permitted, but customers who had. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. SSA Still Hobbled After Ransomware Attack. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. If a customer with a vehicle reservation is not boarded due to a late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis, on the date for which the reserved trip was scheduled. Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. Customers may purchase parking permits that allow them to park at specific parking lots on the mainland for a flat fee. If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. Based on per room/per night. We reserve a certain number of parking spaces at each of our terminals for use as handicapped parking spaces. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. You may change or cancel your reservation in person or by telephone during normal operating hours (or at any time on our website). The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. when you travel with the Steamship Authority. Certain changes are not subject to the above restrictions. No pets are allowed on any passenger seat or table. This special fare may not be used for commercial or business purposes in either direction. For information on how to purchase Woods Hole/Falmouth parking permits, please call the Steamship Authoritys Parking Lot office at (508) 548-5011, ext. Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. No pets (except for service assistance animals) are allowed in any food service area. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. To be eligible for the auto excursion fare an island resident must have his/her name contained on the towns street list, and provide both a valid MA drivers license and vehicle registration with an island address. Please obtain a confirmation of your appointment with the details of the appointment (see below). 02543, (508) 548-3788 How do I access SSA's invitation for bids, https://www.steamshipauthority.com/2019coronavirus. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. Are there any restrictions on their use? Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. Can I change or cancel my high-speed passenger-only reservation? Both run high-speed passenger catamarans with a travel time of approximately one hour. "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. Automobiles under 17 feet in length are charged the regular fare. The Steamship Authority has done a tremendous job in doing what they can to mitigate the noise issue, Malkin said. Will I pay more if I am towing a trailer? Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. Here you will find applications and program information available For more information about our standby procedures, please click here. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. 02543, (508) 548-3788 Search 6 Results for "cancellation policy" 1. 2/4. Rough seas have contributed to 94 ferry cancellations in the first two months of 2013 alone, five per cent of the . The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . Sailing Schedule. When service resumes, we will board vehicles in the order described in the Customer Handbook. When the Iyanough's schedule is set to expand next month, the Steamship has opted to cancel the last trip of the day to and from Nantucket - meaning the 7:30 p.m. departure . Yes. Does the Steamship Authority have any security procedures? In addition, we will assess a $10.00 processing fee for any refund of a cancelled transferable reservation, regardless of when the cancellation is made. No. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. We will then email or text you when we can accommodate your vehicle. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. Woods Hole, MA 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. Pets are welcome on board our ferries. Although the Steamship Authoritys larger ferries will generally have sufficient capacity for all passengers who wish to travel on a particular trip, if the Steamship Authority determines that the vessels carrying capacity will be reached before sailing time, passengers traveling in vehicles with reservations have boarding priority over both passengers traveling in standby vehicles and walk-on passengers. Advance reservations are required for all vehicles and can be booked online, by telephone or in person. While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? What do I do? For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. . Show . I have purchased individual passenger tickets at the regular fare. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. Can children travel on the ferries unaccompanied? The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. Where do I park if I am not traveling with my vehicle to either island? Subject to change except on confirmed reservation. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Reservations can be made up to one hour before the requested scheduled departure. endstream endobj startxref Two ferry lines - Hy-Line Cruises and the Steamship Authority - provide convenient, year-round service from Hyannis to Nantucket. Please read the instructions on how to apply for a senior citizen travel card. Yes. Individuals who are 13 years of age or over are charged the adult fare; children who are five (5) years of age or over and under thirteen (13) years of age are charged the child fare, unless eligible for a lower fare, but must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. If all three of those criteria have changed, please call our Reservation Office for assistance. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. Home. Please read below the Crocker Inn rates, deposit and cancellation policies: RATES. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. To travel under the Steamship Authoritys Preferred Space Program, your vehicle must be less than 22 feet in length and listed on your Profile account. In fact, we encourage customers to make such reservations, especially during the summer and other popular times of year, as the high-speed passenger-only ferry between Hyannis and Nantucket often reaches its capacity during those times. Reservations not changed with one hour's notice can be used to travel standby that day only. We also offer 10-ride Ferry Pass Cards for the traditional ferry on the Nantucket route and the Martha's Vineyard route. Our computerized reservation system has a wait list capability. I am traveling in a camper. Click Here. Reply. If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. S.2361 192nd (2021 - 2022) An Act relative to municipal equity in Steamship Authority operations If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. Dont forget to hit the Save Changes button before leaving this page. The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. At our discretion, we may randomly confirm passengers identification, and may randomly screen passengers, their belongings and their vehicles. 1 reply 1 retweet 0 likes. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. We also ask that customers practice social distancing when waiting to board or exit our ferries. Rich Saltzberg. It will not affect the reservations booked prior to the change. Standby vehicles are accepted year-round for travel between Hyannis and Nantucket, though space is limited. For further assistance, please refer to our customer handbook, available online on our Policies, Forms and Information page, or call (508) 693-9130 toll-free from Martha's Vineyard. The 2023 summer reservations telephone, internet and mail reservations opening begins at 7:30 a.m. on Jan. 31, 2023. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. A customer who provides us with certain identifying information will be issued a Profile Account number. 86 0 obj <>/Filter/FlateDecode/ID[<3AF34C3B255A2D48B7E705E60C7D9133><1430F4C721EE264E975F492CE41369A0>]/Index[60 40]/Info 59 0 R/Length 106/Prev 43612/Root 61 0 R/Size 100/Type/XRef/W[1 2 1]>>stream

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