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They offered benefit options such as health care for all employees full- and/or part-time. We also take affirmative action to offer employment and advancement opportunities to all applicants. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. You maintain composure and customer focus while troubleshooting and solving issues. omissions and conduct of any third parties in connection with or related to your use of the site. text-decoration: none; They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . text-decoration: none; Lead Mac Genius. When I. border-bottom: 1px solid #ededed; Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. NOW WATCH: The 6 best new features coming to Apple computers. font-size: 20px; Very, very few people are hired on as Genius staff. Each of those locations employs over 100 people totalling about. (12 points) Question:Q: Question:Q:Apple Jobs/Roles (Genius/Technical Specialist) Hello, I have just finished High School and back in year 10/11 I have always wanted to work at Apple as a Genius or Technical Specialist. to imagine the unimaginable, display: block; Learn more about your EEO rights as an applicant (Opens in a new window) . to learn and to grow, See available Support roles. Refunds. When a customer needs assistance, you quickly assess their situation. line-height: 29px; Average salaries for Apple Technical Specialist: 1,581. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. click here to select a store and view pay information. Lead Genius / Genius / Technical Expert / Technical Specialist (currently Family Room Specialist). If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. padding: 0 !important; var sibErrMsg = {"invalidMail":"Please fill out valid email address","requiredField":"Please fill out required fields","invalidDateFormat":"Please fill out valid date format","invalidSMSFormat":"Please fill out valid phone number"}; img.wp-smiley, Looks like no ones replied in a while. Title(s) held: My official title was specialist. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. width: 100%; Interview. The Apple mobile device and Mac certifications were provided to me as training for the roles. in each other. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. display: none; Geniuses often made $25 to $30 an hour based on their tenure. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of See available Technical Specialist roles Genius: Full-Time Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. overflow-x: hidden; This site contains user submitted content, comments and opinions and is for informational purposes only. All postings and use of the content on this site are subject to the. Copyright 2023 Apple Inc. All rights reserved. Because what we do says who we are. } If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. In addition to the Genius Bar for hardware repairs, you have more immediate support options. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. .entry-content table { window.lsow_fs = {can_use_premium_code: false}; Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Your work hours will be based on business needs. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." .entry-content a{ background-color: #f5853b; margin-bottom: 0; Thanks to her teams help and extra tech training, she got to know our products inside out. Learn more about the E-Verify program (Opens in a new window) . I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Apple Jobs/Roles (Genius/Technical Specialist) The Best Snapchat Games To Play Right Now, Disable UPnP On Your Wireless Router Already, This Android Wallpaper Can Brick Your Phone, The 6 best new features coming to Apple computers, I adopted a dog in 2020, and this handheld vacuum cleaner helped me keep fur off every surface in my house, A company in Uganda is turning the waste from bananas into rugs, place mats, and baskets, How metalworkers in India are keeping the 600-year-old craft of Bidri art alive, Doing these 24 uncomfortable things will pay off forever, Yes, Apple just killed iTunes here's what that means for your library of music, movies, and TV shows. Along the way, youll be updating your technical know-how and educating team members about technical issues. I guess the one part of the job I didn't look forward to was closing the store at night. Roles include Creative, Technical Specialist and Genius. At other times, you refer customers to support team members who get them up and running again. Another perk of working there: Customers love Apple, so my days were often pleasant. To try and to fail, Zero work life balance. BobTheFisherman, User profile for user: Apple is an equal opportunity employer that is committed to inclusion and diversity. } Apples hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. } Get your questions answered by an expert via phone, chat or email. Outside factors may compound this, though, like whether or not Apple is opening another store in your area soon. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Bones Episode 17, Apple Professional Training exams are offered online and cost $149. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . $13 / hr. Geniuses often made $US25 to $US30 an hour based on their tenure. This provides the opportunity to progress as you grow and develop within a role. [CDATA[ */ He also writes fiction, with two technothriller novels, a couple of SF shorts and a rom-com! Customer loyalty and satisfaction is their number one priority. We first heard last week that the changes would be announced on Sunday, along with a newcredo. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/13.0.1\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.fondation-fhb.org\/wp-includes\/js\/wp-emoji-release.min.js?ver=5.7.2"}}; In addition to the Genius Bar for hardware repairs, you have more immediate support options. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Get your questions answered by an expert via phone, chat, email, or even Twitter. It lasted 10 days and was always closely monitored by a manager and a store lead employee. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. margin: 0 0 20px; ask a new question. width: 150px; At Apple, we care about improving our services. The latest news and updates, direct from Apple. #masthead-widgets .widget { width: 100%; } The typical Apple Technical Specialist salary is $18. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). !function(e,a,t){var n,r,o,i=a.createElement("canvas"),p=i.getContext&&i.getContext("2d");function s(e,t){var a=String.fromCharCode;p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,e),0,0);e=i.toDataURL();return p.clearRect(0,0,i.width,i.height),p.fillText(a.apply(this,t),0,0),e===i.toDataURL()}function c(e){var t=a.createElement("script");t.src=e,t.defer=t.type="text/javascript",a.getElementsByTagName("head")[0].appendChild(t)}for(o=Array("flag","emoji"),t.supports={everything:!0,everythingExceptFlag:!0},r=0;r */ Press Contacts Apple Media Helpline media.help@apple.com Latest News } line-height: 29px; (function () { Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. Creative Lead/ Creative Pro / Creative, Technical I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. Moline To Las Vegas, Moline To Las Vegas, Well-written sample resumes for this job showcase duties such as ensuring a great customer experience, determining customer needs, maintaining personal interaction with clients, recommending products, answering to inquiries, and reporting to Genuis/Technical Specialist (Former Employee) - New York, NY - November 17, 2020. margin: 0; The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apples walls, to know that management is always working on creating a better customer experience. font-size: 16px; to do the best work of our lives. margin-top: 0; As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Users can demonstrate their competency with two new exams and earn certification from Apple. /* ]]> */ Access your favorite topics in a personalized feed while you're on the go. margin-top: 0; US Bureau of Labor Statistics, Computer, and Information Systems Managers. Previous Apple employee here. That following Saturday, bright and early, I headed over to the event, which was incredibly crowded. display: inline !important; Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. } Hi there. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. /*

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