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Cancel Great Fun Over the Phone. Before I let them sign, I tell them that "If you don't call this number in 30 days, it's 11.99 a month that gets charged to this card." Be sure to get a confirmation number or email for the cancellation. Although I feel stupid for forgetting to call I'm glad I got my money back and I'm currently a Platinum member. Ask the agent to cancel your Backstage Pass membership. Sure enough, I went about a full year with some unknown charge on my card every month, until I finally figured out it was FYE 2 years and about 20 calls later, they still refuse to cancel my card. As soon as your free trial is over, you will be charged for your membership. Well my husband and I have never even heard of f.y.e. But anyways, my main point is that - not all the stores are terrible, not all the employees are. I'll call tomorrow to cancel. Use it to sign up for any free trial, and you will never be charged after a free trial again. FYE can't cancel the card for you. THAT BEING SAID: Canceling my service was a ###ing NIGHTMARE. Consequently, how do i cancel my fye membership without calling? If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. Featured review. All these things can help aid you in preventing a bad experience with one associate and taking it out on the entire company. Surely we arent all imagining it. How quickly and smoothly the cashier tricked me into signing up for the membership makes me think he has done this multiple times before; and if he is doing it again and again he is probably ordered by management to do so. Customer must call to cancel 1-877-351-2131 and can cancel at any time. I recently went into FYE website to download some songs, I presumably paid for and couldn't find the option to download. The store manager has no customer service skills and the store it's self seems disorganized. Well, I wasn't worried, its was 25$ a year, I verified with the clerk. Knowing how difficult it can be for sales associates to get people to sign up, I said yes. f.y.e. You see, I've actually been working at a Sam Goody store (which is affiliated with F.Y.E.- think of it as the Gamestop/E.B. Insanity. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. Frustrated with paying for subscriptions you dont even use? And while I don't "trick" people, I do know some cashiers do. If you want to upgrade, you can for 10$ a month. Me: Yes, I do not want the additional charge. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. You have to cancel over and over again. It did, so if I get charged another month I will be filing a complaint with the BBB. Its called Backstage VIP I think we can all agree on that. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Gildra S. Gordon Yes, it will. Then I was given a cancellation number. I work in retail, as well. After you spend $250 it pays for itself then you save 10% on every purchase after that, clearly for someone who shops there often. Use it to pay bills, renew subscriptions, clear dues Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. Silly me one last time for thinking that that last charge wouldn't go through. :], Ok, I apologize. DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. Sep 10, 2009 6:34 pm EDT. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! No Hidden Charges. What the cashier played off as me signing a regular receipt for identity verification was actually him making me sign up for that subscription. I cancelled my debit card and got a new one, rather than deal with getting them to stop the charge. When you call, be certain to say you are canceling immediately and that you do not want to be charge. I'm not saying its 100%the sales clerks fault. After locating the magazine subscription you would like to cancel, simply click on the manage button. What is the FYE VIP membership? Great Fun review: charge my debit card. Well I moved to another state, and much to my glee I found a suncoast in my podunk miserable little town. So FYE has taken $11.99 from my account two months in a row. Here's my experience: The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. There is even a customer agreement line on the receipt that says I agree to pay the fee if I sign that line, which she just decided not to have me sign or even show me so I wouldn't be tipped off as to what I was really being signed up for. The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. I don't mean to put myself on a platform here- I've made my share of mistakes with agreements, too. After knowingly signing the receipt and looking over all the discounts I decided that same day I didn't want it. In that case, you can request a refund in the same store where you purchased your Backstage Pass. Read receipts that you sign or packets of info you receive, call and talk to a manager or go online for additional info. The new clerk says I will need to send the unit back to the company as it is still under warranty. Platinum is a $25 annual payment that provides discounts at FYE only. A month later, though, I notice that $11.99 has been taken out of my account by fye. I accept it was a dumb-dumb thing on my part to sign anything without reading it, but I felt like I was tricked into signing up. The VIP card is a joke. Resolved. I hope this solves everyones problem. First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. I thought that you were attacking my post, and also I apologize for calling you a troll. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" FYE - employees forced to push bsp vip 3. I am on disability! Tell the supervisor the problem, they will refund you for 4 of the months right then and there and then you have to submit a form in writing to get your remaining credits. I don't mind calling to cancel services. I thought that was that and I was on my way. Members Save: $8.00 (23%). And even if an employee DID tell you it was completely free (which I doubt they did), why would you A. At this point I'm really confused because she never told me she'd need this much, but I just went with it. I said no you had my address wrong last time what makes me think you'll get it right this time, and eventually she gives up and says my account is cancelled as of that day and gives me a confirmation number. I checked my records and there was no charge. I imagine there are many more. FYE - called to cancel could not get through on four consecutive days. Is FYE Backstage Pass treating you unfairly? Within the past year I prepaid for songs that I could download at later date. It turns out you must first activate your pass and THEN cancel it, which it doesn't say anywhere. Privacy Policy. Keep it classy fye, not whatever you call this sad excuse for customer service. This is ridiculous. I am an associate at FYE. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. In about 10 words! I ask why. Fill in the form with your personal information. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. AEE131- I completely understand. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. After that if you don't cancel it costs $11.99/month. Backstage Pass VIP membership. DEBIT CARD PURCHASE - FYE BACKSTAGE PASS xxx-xxx-2131 NY, RECURRING CHECK CARD PURCHASE FYE BACKSTAGE PASS 877-351-2131 NY, Debit Purchase - Visa Fye Backstage Pa877-351-2131ny, FYE BACKSTAGE PASS 877-351-2131 NY 12203 USA, VISA DDA PUR 478930 FYE BACKSTAGE PASS 877 351 2131 * NY. It is rediculous. Whether you're close to home or on the road, simply search for participating . Also, what is with the people here saying "Just listen to the cashier"? Write to: f.y.e. Sit back and relax while we do the work. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. To help you avoid undesired expenses, we can set you up with a. Fye asked me if i wanted to sign up for the fye backstage vip pass. I am so disappointed. Your just in here to troll, not to help. Email Updates. The guy was hard to understand. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. Here's the phone number for everyones referenece: [protected]. I demand it to be stopped and to be given a refund! You don't have to give any information. In this article, we'll be looking at each of these tlg fye vip cancel membership in detail. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. Now that I am looking into it before calling in the last 15 minutes since I searched I have read at least 10 complaints all stating the same exact situation as my daughter. You need to provide a receipt. Because, when people do sign up for the backstage pass, THEY ASK ABOUT IT FIRST! After hooking it up, it sounded terrible and went to return it about an hour after buying it. Once I knew I was scammed, I actually did try to see if the thing had any value to it. Keep up to date with the newest releases or just browse other readers' hauls and collections. I'm not supporting ANYTHING! Platinum is a $25 annual payment that provides discounts at FYE only. First of all, seriously, my password needs an upper and lowercase letter, a number, AND a special character?!?! He then gave me a confirmation number. The only way is to call a 1-800#. I made the mistake of calling while I was at work, and had to do something midway through, and ended up just agreeing to get her off the phone. Order History. Since I now had it for another two months, not long after that I filled out the form for the gift card (with the correct address on it). to delete your You can't just sign someone up without all of their information! Oh, your perfect, right? It took me 3 months of being charged to get a cancellation from them. 2. Share your photos and videos with others to prove the truth of your words. In response to LoyaltoFYE: I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. and remmber if they say they cant refund you thats [censor]! Luckily for me, before whoever was on the other end hung up I said "No, I do not agree to what you've said and I will keep calling here until this membership is canceled. 2 credits for a total of $$155.00 deposited. All you need is our capable app. My account was created, I called the number and explained. So, FYE needs to get their ### together, and quit cheating their customers. Get the Backstage Pass and enjoy an instant 10% discount off your in-store and online purchases. But let me guess: not you. You should receive a confirmation email within several days with additional instructions. And, they have to scan the actual card then sit there and fill everything in most customers would question what the cashier was doing. Another thing that bothers me is all this talk of FYE associates somehow inputting information they haven't been given. Tell the representative that you'd like to cancel. FYE Backstage Pass VIP, I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. To cancel over the phone, call: 1-877-351-2131. Read More. Screw FYE. I knew my 30 day trial would be up at the end of January and since I wasn't using the card and was on bed rest I really just could afford the $9.99 a month on something I didn't use. I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. CDs and DVDs are obsolete. Will my FYE Backstage Pass free trial auto-renew into a paid subscription? Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. Speak in a harsh (not yelling) tone. Obviously that is just a ### hurdle they put in the way hoping I would forget to call. I was a victim of the FYE VIP BACKSTAGE PASS scam as well. "I'd love to see you stand there, in public, and thoroughly read the crap most cashiers hand people." Like someone else said, it says as clear as day how much the card costs on the pamphlet an employee gives you. I tell my customers 100% what they are getting. Customer must call to cancel 1-877-351-2131 and can cancel at any time. Frustrated. As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. After noticing that we were illegally charged 9.99 for 4 consecutive months, we discovered that after using an online flower delivery service, TLG FYE illegally obtained our debit card information from the flower . Apparently the D-bag who took the call couldn't understand English very well and documented that we want to continue the services. It's the backstage pass the screws you over, NOT FYE. Training your cashiers to trick people is so unprofessional and you will lose more customers than gain memberships. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. ARE YOU SERIOUS?! Just bought an inexpensive GPC player for $29.99 that has an iPod dock for charging/playing. New Customers. (Sometimes we are all caught off guard in high-stress situations). Can I cancel FYE order? We're REQUIRED to prompt you upon checkout for a Backstage Pass, 2 year warranty, and reservations if you pay with cash, and a V.I.P., 2 year warranty, reservations, and magazines if you pay with credit (at the moment, it's constantly changing). LMAO. I was stunned. The man on the phone tried again to get me to keep my card. So the two months go by, and still no gift card. I filed a huge complaint and intend to have the representative fired who caused all of this grief. When you want to cancel, be certain you have your cancelation number. Either does the company. Theres no need to waste your time and money on lawyers. I looked on the receipt and found it. P. Paulmcxxx of Fort Wayne, US. And you shouldn't either.. On February 11, 2015 I was shopping at fye for something for my dad's birthday. She confirmed it. Resolved. The guy answers and asks if I got the gift card, I said no. 4437 Morgan Ford Rd. Track all your paid subscriptions in one place, for free. Two associates were working and the one girl calls me over to be rung out.

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