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This means the whole order is only shipped once the pre-order item is available. Why has my order/item returned to sender? We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. If you have any queries or concerns regarding how we use your personal data, please write to Data Protection,Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. You will be refunded no later than 14 days after the day wereceive the items you are returning. If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days. We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. The ICOs address is Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, and its helpline number is 0303 123 1113. The Sellers terms and conditionsof sale will still apply to the purchase of Marketplace Products, with the following differences: Third parties with whom personal information is shared on The Flannels Group Ltd. and Group websites. The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. FLANNELS Style and Collect service offers a next level of personal shopping and styling to our customers. to tell you about similar products and services, or products and services that you ask us to send you information about, by email, post, mobile, telephone and/or through other digital means (depending on your stated preferences) including social media platforms; to provide you with services you request from usincluding, the sale and/or distribution of products made available to you through Direct Supply; to register you on the Website or App (where this involves setting you up with an account, we will use your personal information to maintain and update your account (e.g. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value. We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. All Click and Collect orders over 250 come with a complimentary Style and Collect appointment. The Flannels Group Limited is the data controller in respect of information collected when you browse this Website and the App and purchase our products. The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. Navigate to an email from us and click the "Add" button next to our email address, 3. When you select a product on the Website that will be sold to you directly by Adidas or Reebok (Marketplace Product), you will be notified of this ahead of your purchase and the contract of sale will be between you and Adidas (UK) Limited (company number 1075951 and registered office at Pepper Road, Hazel Grove Stockport, Cheshire, SK7 5SA) (Adidas). Our Website uses session cookies and persistent cookies. Right to Object to or Restrict Processing. If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies. By choosing a paid service through our returns portal you will be provided with a tracked return service back to our warehouse. Youll get an email once we receive your returned item. Keeping our customers, staff and business partners safe is our top priority. Pending points will be visible on your Loyalty Scheme account and after for a period of 35 days (unless they are deducted or reduced as described in section 3.6), they will become ". Flannels Fashion, Cardiff. Email: customercare@frankandeileen.com Phone: 213-623-3031. You must have a Frasers Plus Credit Account to participate in the Loyalty Scheme. Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising. any current limited offer promotional rates that may be available. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission. In the event of a Force Majeure Event,the Seller's performance is deemed to be suspended for the period that the Force Majeure Event continues, andthe Sellerwill have an extension of time for performance for the duration of that period. Faults are NOT of a serious or structural nature and are usually minor marks. Can I return more than one order in the same parcel? They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006;We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services. Unless they are defective, faulty or damaged, you may not cancel or return any of the following items: Refunds will only be offered in accordance with your statutory rights (which remain unaffected). If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel. If you look at your email and notice that there is a 0 in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. Contact details are below. 63 reviews for FLANNELS, 1.1 stars: "AVOID AVOID AVOID. Yes The contract to sell goods to you only relates to those goods listed in the confirmation email. For Customers based in the UK and the EU:the price includes all applicable taxes. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. By checking this box, I consent to receive marketing text messages from through an automatic telephone dialing system at the number provided. 2. 3,393 were here. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it. This is subject to our usual exceptions. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. You can view your Frasers Plus Rewards balance in the Frasers Plus app. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Group for their marketing purposes. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. Wareshop2 Limited registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data). See our complete return policy. Search engine and web analytics providers. We reserve the right to restrict and/or suspend your ability to earn or convert points if your Frasers Plus Credit Account has been suspended or blocked or if for any reason you are in breach of the terms of your Frasers Plus Credit Account or these Terms. PAYMENT:Select your preferred payment type on our secure payment page. Session cookies operate from the moment you enter the website until the moment you leave. DELIVERY: Select your preferred delivery method. If you have any queries regarding your Frasers Plus Credit agreement, you can find further information here. We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law. Any refunds or credits for returns to your Frasers Plus Credit Account will reduce the pending points balance of your Loyalty Scheme account on the same basis as the pending points were earned for the amount being refunded or credited. Did you find it helpful? Evidence of robust feed management and environmental management. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. Military discount. Click & Collect deliveries are currently unavailable but will resume on Monday 3rd May. A complete digital styling service anytime, anywhere. The Sellershall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result ofthe Seller's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. For example, a functionality cookie will remember your username and language preferences next time you visit. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order. This information includes: (a) your full name; and (b) your email address. You can get your order delivered to one of our participating stores/branches within the UK. We will not refund any Next Day, Express or other premium component of delivery. Credit notes are valid for two years after their purchase. Any balance remaining after expiration of the validity period will be cancelled. You have 28 days to return your order from the date it's delivered. If you require the items, we would ask you to place a new order. Dropship Products are only available for standard delivery within the United Kingdom, Next Day Delivery or Click & Collect is not available. If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information. 969 likes. If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order). Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). If you haven't got your order yet, it might be because it is still out for delivery. This means you have all your order history and details in one place. Performance cookies collect anonymous data about visitors. 94 likes. These terms and conditions are governed by English law and wherever you live you can bring claims against us in the English courts. The Seller reserves the right not to supply any age-restricted product where it reasonably believed that you are below the relevant minimum age. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. furniture); Any items which deteriorate or expire rapidly (including but not limited to: perishable goods e.g. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers. If you need to use an alternative email address, wed ask you to create a new account. Help us improve this article with your feedback. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. Visit Flannels at Unit 17 Burlington Arcade, 14 Lower Temple Street, Birmingham, and experience fashi On collecting your online purchases in store, our personal shoppers will present you with an edit of additional pieces specially selected for you to help you build your wardrobe season after season, based on your preferences. Our (and the Frasers Group's) professional advisers, including, without limitation, our insurers; and. Frasers Plus Rewards cannot be redeemed against the purchase of: delivery charges; gift cards; gift vouchers; in-store services such as alterations; purchases from certain concessions; purchases of appliances; payments for financial services; certain brands of products which have specific restrictions on volume of discount and number of discounted purchases; or other redemption exclusions that will be notified by us in the Frasers Plus app or on the Frasers Plus Website. You can track your order with the unique tracking number you got in our dispatch email. The Sellerwill not be liable for the following types of loss: Nothing in these terms and conditions is intended to exclude or limitthe Seller's liability for: death or personal injury caused by the Seller's negligence; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or. Not all delivery options are available for all products. In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. The benefit of these Terms may be transferred by us to any other company within the Frasers group of companies of which we are a member without notice. Please note we are currently unable to deliver to PO Boxes.Some items cannot be cancelled or returned,click here for more details. Why have I been refunded for an item instead of it being exchanged? CELEBRATE YOUR BIRTHDAY THE RIGHT WAY WITH A DIXXON FLANNEL! In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. Or email to data.protection@frasers.group. Please note that Tymit may also collect your personal data in its own right in order to assess your application and manage your Frasers Plus Account, and has its own privacy policy for the Frasers Plus credit account, which you can access here. To find out more about PEGI and PEGI ratings, or for any questions or comments regarding PEGI ratings, please visit www.pegi.info. Tap the person icon at the bottom right of the screen. Gift Cards cannot be used to buy further Gift Cards. Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal). If your item is faulty, we will provide a full refund. Where Adidas finds, upon inspection of the returned Marketplace Product(s), that improper handling by you or a third party on your behalf, has reduced its value, you shall pay for any diminished value of the Marketplace Product(s). ACCOUNT/GUEST:Enter your email address. We also have procedures in place to deal with any suspected data security breach. Our Virtual Style Consultations are ready to book at your convenience. When you place an order with us, your bank will put an authorisation hold of the amount against the order. Adidas offer this Voluntary Return Guarantee during the Voluntary Return Period subject to the provisions of Adidass returns and withdrawal policy. By placing order an order for the purchase of an age restricted products on this website, you confirm you are of the appropriate age to receive and view the specified certification of the title(s) so ordered. We are committed to providing you with the best experience possible but appreciate that sometimes things can go wrong. Firstly, there's no contact number for this store for a reason as there's ZERO aftercare. We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. Here are the steps to apply your promotional code or discount code to your order. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. Adidas may choose not to accept your order at their own discretion. 22 Flannels promo codes and sales to help you save on luxury designer fashion 10% OFF Outlet Specials: Check out the latest Flannels discounts and sales for over 10% off Explore the current. At the point that you convert points to Frasers Plus Rewards, the value of Frasers Plus Rewards available to you will only be available in British Pounds Sterling. Depending on what delivery option you selected your order might still be out for delivery. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. We have asize guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase. We sell some Adidas and Reebok products to you directly and where that is the case, these terms will not apply and your contract of sale will be between you and the Seller, in accordance with its terms and conditions. Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). Please note this product cannot be returned in store. No. You have the option to cancel the order if you do not wish to pay any additional delivery costs. This should help customers make an informed decision whether the game is right for them. You will be prompted to enter your card details and set a password. Securely repack your items. If you believe that points you are entitled to have not been added to your Loyalty Scheme account, you can request the points for a Qualifying Purchase be added to your account by contacting the Frasers Plus Customer Services team. In some circumstances you can ask us to erase your personal data e.g. If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Cookies are small files which are stored on your internet browsing device (e.g computer, tablet or phone) when you visit one of our websites, use our app, receive and open or click into our emails or see one of our adverts elsewhere on the internet. Flannels Fashion, Birmingham. Details on how to collect points and exchange rewards can be found here. We may also disclose your personal data where we are subject to a legal obligation to do so in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. Please note that while the Loyalty Scheme is linked to your Frasers Plus Credit Account and you can access it via your Frasers Plus Credit Account, it is provided separately by us to you and does not form part of the terms of your Frasers Plus Credit Account with Tymit Ltd. Tymit is not responsible for the Loyalty Scheme, and FGFS is not involved in providing to you the Frasers Plus Credit Account. If not there already, copy and paste our email address into the email field and click "Save", 4. Strictly necessary cookies are essential to our website. Some offers carry a maximum quantity per Customer. No cash change will be given. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. We ask you not to share a password with anyone. Style and Collect is an exclusive FLANNELS service, combining the ease of Click and Collect with a luxurious in-store personal shopping experience. The acts, decrees, legislation, regulations or restrictions of any government. Thanks for the feedback. If you do not have an account, you will be given the opportunity toregisterfor an accountor to continue as a guest. For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. You will then be required to enter your password during the payment process when you shop with us. If you have any queries regarding our use of personal information or this privacy policy, you can write to Data Protection, Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation). Keep an eye out for updates and tracking. The funds are then debited when we have processed your item(s) for delivery. No worries, exchange for the perfect fit within 30 days of delivery. In such cases we will take reasonable steps available to us to secure your Loyalty Scheme account. Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address. Ive not received my parcel, yet the status says its been delivered, My order has been cancelled, but it appears that I have still been charged. We will retain the personal data provided for registering an account for the Loyalty Programme so long as that account remains in existence and for a short time after that to enable us to deal with any question or queries in relation to that account. As part of applying for a Frasers Plus Credit Account, you will be given the opportunity to opt into email marketing specifically for members of the Loyalty Scheme. No exchanges are available for Marketplace Product(s). SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services. Skip to content. If any clause is considered invalid, void or otherwise unenforceable, it shall be removed from these terms and will not affect the enforceability of the other clauses in these terms. If you fail to comply with this obligation, We may have a right of action against you for compensation. Our company number is 13191369. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK. We will retain information regarding your website browsing history for a similar period. For more information, including on how we safeguard your personal information when this occurs, see below: International transfers of your personal data. Take 20% off full price styles using this Flannels discount code during the Friends & Family Event. Returns/Exchanges. We reserve the right to amend the terms and conditions of the Loyalty Scheme at any time. As well as the cookies we use on our website, we use cookies and similar technologies in our emails. In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally. Were sorry to hear there are issues with your order. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. They will try up to 3 times. This includes Tymit as the regulated lender, as well as the following types of third party: We will only share your personal data with third parties where it is necessary for them to provide us with the services we need. Each time you redeem Frasers Plus Rewards your Frasers Plus Rewards balance will be updated immediately and the value redeemed will be removed from your Frasers Plus Rewards balance. As long as you comply with clauses 7(c) and (d) above, Adidas shall reimburse all payments received from you, including delivery charges (provided the returned product(s) represent(s) the complete order), within fourteen (14) days from the date of the Seller receiving the Withdrawal Notice. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date. If there is any reason to believe that there is any: abuse or attempted abuse of the Loyalty Scheme by you; any fraudulent use of the Loyalty Scheme by you (including fraudulent use by a third party); any breach or attempted breach of these terms; or. Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOM NG20 8RY . If youre still experiencing problems, please contact us and include as much detail as you can around the error: If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. *Representative APR 39.9%. For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. You can update how you want us to contact you under Contact preferences. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable. We rely on the following lawful bases to process your personal data: We will not keep your personal data for any purpose(s) for longer than is necessary and we will only retain the relevant personal data that is necessary in relation to the purpose. The email address has now been entered into your Gmail contacts list. We have print at home, paperless and collection options available. any other matter for which it would be illegal for the Seller to exclude or attempt to exclude its liability. There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. Adidas do not refund Marketplace Product(s): obtained from a source other than the Website; that have been damaged by abuse or negligence (e.g. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers. Points will be earned for each individual item within a Qualifying Purchase, and for each item points will be rounded down to the nearest whole 1.00. Click "Options" (at the top right hand corner of the screen) then "More Options" at the bottom of the dropdown list, 3. If Adidas know or reasonably suspect an order was made with the assistance or involvement of any software, robot, crawler, spider or other automated means or device. Can I cancel or make changes to my order? Prices and offers may vary and may only be available for limited periods. You placing an order is an offer to Adidas to purchase the listed Marketplace Product(s), which is subject to acceptance by Adidas. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. To register with your active, valid email address, please click here. Returns for Dropship Products are eligible for refund only, no exchanges are available. This will show as a pending amount on your statement. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you. For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. We reserve the right in our absolute discretion to limit a specific product or products to one product per customer (which includes, but is not limited to, per postcode, per email and/or per payment method). For example, pre-orders can't be paid with PayPal. Credit subject to status. Gift Cards are valid for 24 months from the date of purchase. Should you still be unable to find an answer to your query, you can Submit a request and a member of our specialist team will be happy to help. Please reduce the amount or remove the items and try again. We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries. We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment. We have no control over these charges and can't predict their amount. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. Returns & Refunds Delivery & Collection Orders & Payments Completed Orders Placing Orders Product info My Account Site Policies Contact Us Completed Orders Wrong/Faulty item received We're sorry to hear there are issues with your order.

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