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I would recommend you go there, much better value. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. When choosing an all-inclusive resort I think the food is the most important element we look at. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. One of the daily activities that are on offer is a guided bike tour of the local area. It has been a pleasure having you with us and we look forward to seeing you back soon. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. Is it safe to get a taxi from Cancun airport? Overall the food selection was wide and of good quality. There is so much to do at this resort. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . The real differentiator is the staff. It would be nice to have some fans to help with sweating, but not that big of a deal. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. Whats included in the all-inclusive package. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. Thank you Javier! This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. The sand was piercingly white and the ocean had turquoise colors to it. The resort was impeccably clean. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. The front desk asked for the number and informed us they would call for us. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Many people bring their own insulated drinks with built in straws. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. We regret that we were not able to meet your expectations in terms of food and drinks since is one of our main goals for our guests satisfaction. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. There is a golf course located right next to the resort. Gonzalo and Julio were awesome! Also a side note - beds and pillows very uncomfortable. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. Offers; Suites; Deluxe Airport Transfers; Resort Map; . The famous Chitzen Itza is just a few hours away and is well worth a visit. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. The Excellence Riviera Cancun is a strong offering. All of the staff wore masks the entire time in 90 degree heat to make sure the guests felt safe, which is no easy thing to do. There is a second floor with a private deck and plunge pool. Please, receive our warmest regards from The Excellence Collection. Our first stay in 2019, Playa Mujeres was 5-stars all they way. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 A couple of the restaurants are adult only as well. The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. Please, receive our warmest regards from The Excellence Collection. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. I'm going 12/26/08-01/01/2009. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. Please see our partners for more details. At Excellence resorts, there is a wide range of rooms on offer. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. A traditional French-style eatery serves up some really well-done dishes. Located a 25-minute drive from the resort. The resort and rooms are beautiful. He remembered our names. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Plus, makeup and hairstyling for the bride. Q. Yes, Excellence Riviera Cancun offers airport transportation for guests. A big change, they no longer provide straws. If youre looking for privacy, this is the room type for you. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. We really liked the Italian offering here. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. Review. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Whatever choices you might want, you will have it when you are here. There are only four bikes available to guests, so you need to show up super early to get a spot. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. Please see our partners for more details. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. All the activities were well done, but out of the pack Gonzalo and Julio were on top. - Lunch: For us the best choices are Los Olas or pizza by the pool, both are great. All of the shows were amazing. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Once again we contacted the concierge and a few minutes later our transfer for the next morning was changed along with our checkout. By noon, it's no longer refreshing. We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. There is a lot to be seen in this area of the world. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. However, the food is below average. We would suggest booking before you go. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. The check-in process is really a spectacular sight to be seen. The grounds are gorgeous. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. They were so attentive and we had so much fun dancing and doing activities with them. Just remember to speak a little louder and clearer than usual and that overcomes the issue. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. The pork was so succulent and delicious. Yes, a shuttle service from the airport can be requested. The swim up suites are perfect. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. By clicking Accept, you consent to the use of ALL the cookies. Please, receive our warmest regards from The Excellence Collection. Please, receive our warmest regards from The Excellence Collection. Yes, free parking is available to guests. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. I had great fun with Gustavo, Paula and Brenda - the entertainers. Masks are required on flights and airport. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. It means so much when it comes from our guests. The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) Other than having disposable mask included in the room, nothing has changed. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. The commute from the resort to the airport also took over an hour due to traffic. What are some of the property amenities at Excellence Riviera Cancun? SPORTS & ACTIVITIES Customer service can not be matched or outdone. The grounds (and beach) were impeccable, the staff was above and beyond helpful, and the food was delicious. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. 0.2 miles from Excellence Riviera Cancun Free Wifi Free parking All Inclusive Ocean Coral & Turquesa View Hotel 20,325 reviews 0.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website Top Rated All Inclusive 2022 Desire Riviera Maya Pearl Resort View Hotel 2,592 reviews 0.9 miles from Excellence Riviera Cancun Free Wifi For more on things to do and see in Puerto Morelos, check out this great article by SheSaveSheTravel.com. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. Six meandering pools wind through their grounds. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. more. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. This expert agency provides consulting, auditing, and training in the most exacting health standards throughout all hotel departments. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Prices are the average nightly price provided by our partners and may not include all taxes and fees. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. The cuisine has so much variety, the drinks are made to the standard you expect. The food on offer is basically an amalgamation of all of the other restaurants on the resort plus all of the typical buffet options such as an omelet and burger station. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Cancun. The customer service was unmatched. Brands & Resorts; About Us; The Excellence Collection Rewards; Awards; Our second time staying at an Excellence resort. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. I would certainly recommend this resort. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We really appreciate your detailed feedback. The facilities available at the Excellence are really at an elevated level. It was nice having our own private area where we could switch off and read a book. The service was outstanding, the food was delicious and the resort was super clean. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. This is the version of our website addressed to speakers of English in the United States. The pools are kept very clean, we noticed the staff doing tests on the water every night. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. The french Chez Isabelle is supposed to be their nicest restaurant but. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club We're in Mexico - there's no reason to have bad tequila at the bars. So impressed by everything about it! We recommend going around an hour before the tour commences to get on the tour. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. From the moment we walked in, we were treated like VIPs! Package deal Contact accommodation for availability. This website uses cookies to improve your experience while you navigate through the website. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Yes, dry cleaning and laundry service are offered to guests. There are so many wonderful choices for any food or drink. No sign of any Mexican Food like you would expect to be available? The. If you want a specific liquor, just request it. We look forward to welcoming you back soon to your home away from home. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. For more on the Excellence Playa Mujeres, check out our review here. Does Excellence Riviera Cancun offer any business services? Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. They were waiting with a very comfortable luxury SUV for us outside the airport. He made it so fun! Until this trip our phones spent most of the time in the room safe. In the evenings the team at this resort put on entertainment, from themed nights such as Vegas and Mexican night to a silent disco and tribute acts theres a lot on offer. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. The staff at ERC are nothing short of amazing. This was a great night out, the food was delicious and the chefs were really entertaining and talented. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. The pool scene at the Excellence Riviera Cancun is first rate. The food and the atmosphere at Flavour Market were very good. The bartenders are great and fast. Although it was a little murky in parts. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Please, receive our warmest regards from The Excellence Collection. Wonderful! We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. So, you were never too far away from a member of staff that could help you out. Food was great. The resort is beautiful. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Excellence Riviera Cancun is an adults only resort (18 years and over). I thought that would annoy me, but it was not an issue at all. Airport - Arrival was quick and easy. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Unfortunately it makes enjoying frozen drinks a little bit of a problem. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. He leads the daytime activities. We made our way down to the beach every day around 11:00, and had no problems finding chairs. We actually never ran out of anything. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. Taxes and fees that are shown are estimates only. Yes, parking is available for guest and it is complimentary. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ If youre not too fussed about the price of the treatments. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! There is a lovely coffee shop on offer too where you can grab your morning pick me up. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. The food also sets this place apart. Package deal Contact accommodation for availability. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Prepare by getting your name on the books and grabbing a drink, or two. We were able to get a covid test at the resort to return to the US. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. We had the very best time at this resort. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. Again, this service differentiated the Excellence and made the experience incredible. The Indian food is actually legitimately good and quite authentic. Please, receive our warmest regards from The Excellence Collection. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. Yes, Wi-Fi is included and is available throughout the resort. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. We talk about changes to the resort, our experience. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Each night it felt like we were whisked off to a faraway location with some really solid eateries. On top of everything, the entertainment team was superb. We highly recommend the resort and have found few that can compare.More. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. The service is great, and the grounds are beautiful. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. Prices are the average nightly price provided by our partners and may not include all taxes and fees. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. Overview. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Tripadvisor performs checks on reviews. Its a must-try if you like Asian food and was our favorite restaurant on the resort. Are there opportunities to exercise at Excellence Riviera Cancun? The other downside to the beach is that the staff are constantly battling an accumulation of seaweed that washes ashore. This is how each of our Cancun and Riviera Maya resorts did in 2022.

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