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If youve placed an order with Verizon recently, you may be wondering why its on hold. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. Youll likely need a copy of your id and a utility bill(gas/electric). At this point don't think my phone is shipping by 10/22. Checked the Verizon app and the "order is on hold".so I entered pymt info again. I got a concerning email and Notification from the "My Verizon" app saying "Unfortunately, there was a payment failure and we were unable to complete your order with the payment information you provided." There was a link after the message which I clicked. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Verizon Cloud Login is used to access Verizon cloud storage. If you ordered online it would have given particulars in a few emails as to just when and what you were going to get and when. Lastly, if youre signing up for a new service or upgrading an existing one, there may be a credit check required. Verizon has not yet provided any information about when the issue will be resolved. 2. You can also contact customer service for assistance. Thank you! Download Verizon Cloud today and make the most of your digital memories. Get up to $500 when you. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. 256 gb iPhone Pro, Sierra Blue. Nothing in my email yet, and I see the $110 pending in amex. 1. It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. The last reason why your Verizon order may be pending is that they are having trouble verifying your shipping address. Response times may vary and may be delayed at this time. Can anyone from Verizon contact me? Maybe thats whats going on? And when I did the reorder they did not add any trade-ins. And guess what?!! The most common reason is that the customers credit card information needs to be verified. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Thanks again. Will see what happens. 135-15280 101 Avenue, Impact Plaza, Surrey, Bc, V3R 8X7 15150 18Th Avenue, Semiahmoo Shopping Center,. When you sign up for a new Verizon account, youll be asked to verify your identity. New comments cannot be posted and votes cannot be cast. You may also be asked to provide a government-issued ID, like a drivers license or passport. Additionally, it is always helpful to have any relevant account or reference numbers on hand when speaking with customer service in order to expedite the process. Verizon customer now for 17 years but just about to end! Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Update: Spent 1.5 hour with Verizon rep and finally figured the issue which is the payment never PROCESSED!!! Received an email notice to finish my purchase a couple of hours ago. Payments are automatic so never missed one. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. bloomberg 111 63 r/ATT Same thing happened to me. Fraud dept phone number is: 888-483-7200, option 3, then option 1. This never happened. I did that, now my order i on hold with action required which is Review and accept T&C. This includes the time it takes to ship the device(s) to you and activate your service. Holding my order. My order status page says the order is "on hold" and that Verizon needs proof of address. The main router is a WiFi . Go to verizonwireless.com and log in to My Verizon. "You should be fine" . I have a message on my Verizon account saying I have until October 13 to verify my order. One of the charges is for $909 and the other is for $199 without any cost explanation. Normally if you are not exchanging a tank you will be paying full price for the tank (~$40) and then the local cost of the propane fill (~$20). Continue. So, same situation, I entered the pmt info while she was on the phone, all seemed fine. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. Please check your Private Messenger Inbox for a message from a Verizon Support agent. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. I had to get the charged verified through my bank and then get Verizon to run the payment again, and it went through. Twice, in fact. From a web browser on a computer, sign in to My Verizon. but my new order is giving me the T&C orange bar again. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. This can be done by providing some personal information, like your name and date of birth. I placed my order on 9/10/2022 and everything was normal until 9/16/2022. We received your order and it is in process Expected Delivery Date: 09/19/14. Last night I started a line with Verizon and ordered a used phone through them. Have a phone you love? If your order appears to be fraudulent, it will be put on hold until Verizon can verify your identity. I ordered my yesterday, 9/12 iPhone 6 Gold 64gb around 2:55 am, received confirmation at 3:01 am. For more information, please see our I am having the same issue and nobody I have talked to from Verizon has been able to help. Same thing herea day later it now doesn't display that and says backordered with the expected ship date. Press and hold the power switch to turn your device back on. With select 5G Unlimited plans. Buy now Support Shopping & Deals Pick up your online order at a Verizon store FAQs Don't want to wait for your online Verizon order to be shipped? You can reach them by phone at 1-800-922-0204 or by chat on their website. Appreciate the quick replies. For a better experience, please enable JavaScript in your browser before proceeding. Forgot info. You must be signed in to access this part of the community. You are using an out of date browser. Order on hold - Verizon Community My order is on hold and I called Verizon said they needed more identification i sent that in on a link they sent to my email and it is still on hold Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Correct answers are available for this post. Create an account to follow your favorite communities and start taking part in conversations. These orders require further review by our Customer Care Team and is completed within one . The app keeps telling me to "take action": "To process your order, we need you to take action. Re: Fios order on hold, moving very soon. According to Texas High School Football History, Amarillo is No. Press J to jump to the feed. Select the device you want to setup from the provided list.TCC - VERIZON AUTHORIZED . Stores your username on this computer. If youre wondering why your Verizon order is on hold, there are a few possible explanations. The post starts off by explaining that a customers Verizon order may be put on hold for a number of reasons. Press question mark to learn the rest of the keyboard shortcuts. The other phone was an s22 ultra which said it would arrive by November 1st. He kept saying I wouldn't be able to track it until 24 hours. If you need to speak with a customer service representative at Verizon, the best way to do so is by calling their customer service number. I too had the same issue and no one responded properly. I had pretty much the same experience, and the payment went through this time (Thanks Kelsey!) Get up to $500 when you. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Looks like they were correct that it didn't affect our order. If you can't pick it up the first day, they will hold it for an additional 2-days after, before it cancels! Cookie Notice You must be signed in to access this part of the community. I am moving within this upcoming week, and I am worried that I will not have internet access. He sent a link and I entered pmt info again. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Does your new order still say On Hold, Action Required? You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Lesson learned. Please check your Private Messenger inbox for a message from a Verizon support agent. All seemed well as I entered my cc pmt info while on the phone with the rep. 08-29-2022 04:08 PM. Thanks man, will call Verizon again to confirm this, Sam here. And another thing I noticed is that the agents have an itch for reordering. Lastly, there could be an issue with the billing address associated with your account. If you dont hear back from the seller or if your order status remains unchanged after taking action, try contacting customer service for assistance. You should not use this feature on public computers. Make a one-time payment. My move in date is approaching soon (June 21st), but my Verizon Fios order has been on hold even after uploading my proof of residency a while ago. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. And also did you fix it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This is to protect both Verizon and the customer from unauthorized charges. Ordered a 14 PM 512GB Purple on 9/9, no updates, just shows the order was created. There are orders that may be designated as " On Hold" or " Suspected Fraud" status according to a set of established system parameters that requires further review of the order before it is processed. One reason why your Verizon order may be pending is that they are waiting for a response from your bank. Check your email you prob have a fraud check. I also heard vz is doing soft credit checks on existing customers when they make an order, to help decide your spending limit for device payments. Edited to say: I see now that the attempted order and $110 charge to my Amex yesterday is still pending along with my charge today. Most likely you started an order, then didnt complete it, then started it again.. and this triggered something. At this point, I may have done all I can and just have to wait it out. *Robert" You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. New comments cannot be posted and votes cannot be cast. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Create new account. Order on Hold - Verizon Community Verizon Community Services My Verizon Order on Hold More Options ***Announcement: Early next week, we'll be merging the current Fios and Wireless Communities into the all new Verizon Community! I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. Thank you for being a Verizon customer! I am out of the US so I hope I can still receive a code if they send one. Remember my username. Get up to $500 when you bring your phone. 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