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But we purchased the photo package 2 parks & the hotel. Chetumal-Puerto Juarez Highway KM, Km. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. The pass is very much worth the money. The time will depend on the location of your hotel, so we cant give you an exact time.

Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. You can also enjoy more vacation time, having special access in our ticket booth express, for purchases made on Internet or Customer Service. My daughter also couldnt get enough of the steak tacos at Las Playas. And we are going back again. Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. The park is set up with picture stations. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Monday to Sunday from 9:00 a.m. to 6:00 p.m. (EST). If you visited our Xcaret Hotels: fotohoteles@xcaret.com To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Is there a discount for persons with disabilities? What types of files are the photos that are downloaded? Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Copyright Experiencias Xcaret Hotel S.A.P.I. To replenish energy, a delicious picnic will be waiting for you. Depending on the operation, transfer could be in a van or luxury bus. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. They are encoded directly from cameras with high resolution. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. We offer you multiple payment options to pay for your reservation. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Our agents will help you with the pickup information or any other doubt you may have. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. And the hotel provides the transportation there and back.We highly recommend anyone to go and experience this wonderful place. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. We are experts in creating unconventional experiences making your event extraordinary. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. Pound Sterling (GBP): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. it was just my wife and I for her birthday/anniversary. The ramen at Xin Goa was excellent as was the fried rice. How do I find and download the photos from the website? Xenses Admission; Tour Tulum-Xenses; Save more. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. He is a pool technician. How many times can I download my photos with my download code? Are the downloaded files of high quality? Fill out this form and one of our agents will follow up on your request. The free buses with unlimited access to the park saved us probably $1000 by itself. de C.V. We use own and third-party cookies to improve your experience on our website. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Please do not hesitate to let us know through this media when you decide to return to this paradise. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. Photo Pass Xenses; Get my admission to Xenses. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. Yes. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. On a PC right-click on the file and select the option to extract. All our current promotions are here, click now. We dont recommend the use of flip-flops or Crocs. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. Display as a link instead, Xplor Park opens from Monday to Saturday, from 9:00 a.m. to 5:00 p.m. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Hotel Xcaret Mxico. What is the maximum number of people allowed on the vehicle? Yes, you can contact the photography customer service center In our venues, life merges with art. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. She even offered advice on when to arrive at a restaurant my daughter was interested in trying, to avoid bigger crowds. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. 282. This luxury hotel features a casino, a full-service spa, and a nightclub. If it doesn't, for their own safety, they won't be able to do the activity. Review collected in partnership with this hotel. Discover Isla Mujeres, a fascinating island in front of Cancun, where you will find spectacular beaches, a peaceful and relaxed Mexican atmosphere, and important Maya vestiges. Other small things that kind of irked me were: our toiletries never got refilled. Yes. Dear marissaramirez,Thank you for your five-star review. If I dont have one, will I be allowed to drive amphibious vehicles? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Adal at the casa Viento bar was not only a fantastic bar tender, (his drinks were the best I had all week,) but he was a delight to speak with. You can take it as many times. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. The product is available to purchase at least 24 hours before you visit the park or tour. Yes. We will be delighted to assist you!Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Korean Won (KRW): Visa, Mastercard, American Express, Diners, Discover and JCB. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. What happens if I forgot my download code? Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Traveling on business? American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. I can see them but they all say sample on the and not able to download. 5 Blossom Street, Boston, MA, 02114. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. 5 floors in property. Children must present official ID (passport or birth certificate copy) at the park's ticket booths. A floating Mexican party awaits you at Xoximilco. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. There is not an exclusive activity for young children, but they can do them all, if they observe the requirements for each activity, and must be accompanied by an adult all the time. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay The staff treats you like royalty. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Prices vary according to season. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. Help us preserve and care for our ecosystem! No, this is why we advise you to bring one with you. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Traveling on business? Just a weird housekeeping issue I guess we had. 4 star Suburban hotel. Where is the photo that I downloaded located? However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. My package also expires in a few days. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. You cannot paste images directly. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Subject to availability. We also purchased a photo pass package for all of the parks. Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. After visiting with colleagues in the spring, I knew I had to bring my family back. Due to the nature of the product we offer, you always have the possibility to view the photos. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. Is there any type of refund and/or cancellation? Hotel Xcaret Arte is a homage to the best Mexican artist. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. It is important to confirm your transportation service at least 48 hours in advance. Monday to Friday from 7:00 a.m. at 12:00 a.m. Saturdays and Sundays from 7:00 a.m. at 10:00 p.m. Quintana Roo local time. These are both highly recommended. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. No problem! What are the necessary physical conditions? Restrictions apply.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Is there any type of refund and/or cancellation. He was charming, professional, knowledgeable of the menu, and seemed genuinely happy to be celebrating with us. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Exact pick-up time will be confirmed when making your purchase. Yes, we offer a special price for Quintana Roo residents, valid only at the park's ticket booths or calling to our Customer Service. They are encoded directly from cameras with high resolution. Changes are not permitted on the day of your visit. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! Presentation of a valid ID card at our counters is mandatory. Does admission include transportation service? If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Casa de la Paz The greatest books ever written are in our library. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Xcaret: DO NOT MISS THIS PARK!! How much time do I need to visit all the spots in the Park? The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable.

• Species conservation and freeing program
• Species reproduction program
• School project and environmental education program
• Efficient use of resources and responsible management of residues. What types of files are the photos that are downloaded? $148. We offer you multiple payment options to pay for your reservation. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. You can purchase with a credit card or PayPal. If I book for a specific date, can I change it afterwards? If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. Minimum age allowed is 5 years old. We are here to serve you and to meet all requests, questions or suggestions you may have. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Swim in the 437-yard stalactite river inside ancient caves. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Simply click on foto@xcaret.com and choose one of the options to search your photos. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. Two circuits of 3.1 miles of jungle and caves driving an Amphibious Vehicle. What happens if I didn't bring along the credit card used for payment? 2003-2023 Lexyl Travel Technologies, LLC. It is essential to arrive 15 minutes before the time of pick-up. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. If you purchased online you have access to the special ticket booth. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. No, our Park tickets are not exchangeable for other products. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. Who can I notify if I have special dietary requirements? Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. Is the discount for Quintana Roo residents valid throughout the year? Traveling on business? The photos of you and all your companions in a single package for you to fully enjoy your visit. Yes. Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. However, we would appreciate if you could inform us about the exact date you will visit the park. Xplor offers a seniors discount only for Mexico residents, 50% off the regular price (valid only at the Park's ticket booths, presenting an INSEN or INAPAM credential issued by the government of Mexico). No problem! My hotel is not available for pickup, although I chose transportation to the parks. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. If you visited our Parks: foto@xcaret.com Where can children or elderly people stay, while the family engages in activities in Xplor and Xplor Fuego? Where I can store my personal belongings? Is there any type of refund and/or cancellation. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! 450 Summer Street, Boston, MA, 02210. Each park has its own price for the photos pass. Fill out this form and one of our agents will follow up on your request. In the natural wonder of the Riviera Maya you will enjoy swimming, snorkeling and interacting with the marine life of an inlet, as well as unlimited food and drinks. No problem! Stalactite River of 430 yards to swim inside ancient caves. If you want more information about your transportation please call Customer Service. He was knowledgeable about the resort, the general area, and was very happy to make conversation. We can provide it to you if you have your purchase receipt.

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